Sorry to hear about the slow speeds you're experiencing, I know it can be frustrating.
I've taken a look into this for you and I can see there's a fault in your area under ref: F004833499 which is due for review on the 26th April. This fault is responsible for causing slow speeds, especially during peak time hours.
Apologies again for this,
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I never thought I'd be posting this, but it looks like the contention fault has been fixed in the Baldock, Herts area.
Last Wednesday at around 12pm we had a complete network outage (no broadband, TV or phone). This lasted for around 24 hours. Since it has been back on, I have performed numerous speed tests which have returned results between 150 - 165 mb down, during thursday, friday and saturday evenings. Previously my down speeds were always anywhere between 5mb and 30mb during these times.
Clearly this is great news but can't help but wonder whether it will last. I had already signed up to BT broadband recently because I was so fed up with the VM service - engineer due to install a new line soon.
I think I will still jump ship to BT as I just dont trust that the VM broadband will maintain this quality. Would be interested to know if anybody else in my area has noticed a speed improvement though?