on 06-04-2022 02:24
I have been on the supposed 500mb package for months now, and never got more than 220. Within hours of restarting laptop and modem it will drop to as low as 40. I got better speeds and consistency on my previous package.
For the last week my connection has dropped every single night. On several occasions the 345 1111 number has stated there is an intermittent fault, or a fault in the local area.
If I cannot have what I am paying for then I want to be put on my old speed and my costs cut.
£63 pounds a month for this is not right.
on 06-04-2022 02:54
on 06-04-2022 16:09
on 06-04-2022 20:50
According to the automated service status line there are no issues, yet here
https://care.virginmedia.com/care/check-services
It says - Looks like there’s still an issue with your connecti
We’re looking into it. Check back here after 6 hours and if there’s still an issue we’ll help you book an engineer
Can I actually get some help finding out why my speeds are less than half the 500mb, and why my service disconnects every night ?
on 07-04-2022 14:17
on 07-04-2022 16:27
Hi @RSM123
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the connection issues you've been experiencing, I'm sorry to hear you've been getting sluggish speeds. That is not ideal.
I would like to take a look further into this for you, I shall send you a private message to obtain the details required now. Please look out for the purple envelope in the top right corner and get back to me when you can.
Kind regards,
Serena