Poor service

[RyanGreeley]

So was upgraded to the hub 5 and internet boosted to 250mb. However since the upgrade of both the hub and internet my internet drops off and goes offline more often than not and is starting to frustrate me with the price I pay. Can anyone look into this please. 

[japitts]

Are you having these problems on both wired & wireless connections?

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[RyanGreeley]

Cable Modem Status

Item Status Comments

Acquired Downstream Channel(Hz) 235000000 Locked

Ranged Upstream Channel(Hz) 49600000 Ranged

Provisioning State Online Operational

[RyanGreeley]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 235000000 4.1 41 QAM 256 13

2 211000000 3.7 40 QAM 256 10

3 219000000 4.5 35 QAM 256 11

4 227000000 3.2 39 QAM 256 12

5 243000000 3.1 41 QAM 256 14

6 251000000 3.5 41 QAM 256 15

7 259000000 3.5 41 QAM 256 16

8 267000000 2.3 41 QAM 256 17

9 275000000 3.2 41 QAM 256 18

10 283000000 2 41 QAM 256 19

11 291000000 3.3 41 QAM 256 20

12 299000000 3.2 41 QAM 256 21

13 307000000 2.8 41 QAM 256 22

14 315000000 3.4 41 QAM 256 23

15 323000000 2.1 41 QAM 256 24

16 331000000 3.1 41 QAM 256 25

17 339000000 2.7 41 QAM 256 26

18 347000000 1.6 41 QAM 256 27

19 355000000 2.4 41 QAM 256 28

20 363000000 2.2 41 QAM 256 29

21 371000000 3.3 41 QAM 256 30

22 379000000 2 41 QAM 256 31

23 387000000 2.6 41 QAM 256 32

24 395000000 2.4 41 QAM 256 33

25 403000000 2.8 41 QAM 256 34

26 411000000 3.4 41 QAM 256 35

27 419000000 2.1 41 QAM 256 36

28 427000000 2.3 41 QAM 256 37

29 435000000 1.3 40 QAM 256 38

30 443000000 2.7 41 QAM 256 39

31 451000000 3 41 QAM 256 40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 41 48599 1518

2 Locked 40 65581 38532

3 Locked 35 312703 88178

4 Locked 39 214598 56670

5 Locked 41 64063 36170

6 Locked 41 17204 30002

7 Locked 41 8034 27760

8 Locked 41 12048 23316

9 Locked 41 27432 30546

10 Locked 41 19519 21723

11 Locked 41 9000 19214

12 Locked 41 9585 20565

13 Locked 41 8331 16496

14 Locked 41 5909 20410

15 Locked 41 17525 24778

16 Locked 41 15917 30630

17 Locked 41 11908 16282

18 Locked 41 1991 7556

19 Locked 41 9563 15369

20 Locked 41 5485 11934

21 Locked 41 5962 9246

22 Locked 41 9516 16247

23 Locked 41 8523 17796

24 Locked 41 6363 12657

25 Locked 41 3442 8177

26 Locked 41 3963 9300

27 Locked 41 8748 19641

28 Locked 41 2358 8819

29 Locked 40 17405 25308

30 Locked 41 1327 3126

31 Locked 41 1620 5533

[RyanGreeley]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0 49600000 54.5 5120 QAM 64 9

1 43100000 53 5120 QAM 64 10

2 36600000 53.8 5120 QAM 64 11

3 30100000 51.3 5120 QAM 64 12

4 23600000 53.3 5120 QAM 64 13

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0 ATDMA 0 1 2 0

1 ATDMA 0 1 1 0

2 ATDMA 0 1 1 0

3 ATDMA 0 1 1 0

4 ATDMA 0 1 1 0

[RyanGreeley]

General Configuration

Network access Allowed

Maximum Number of CPEs 1

Baseline Privacy Enabled

DOCSIS Mode 3.1

Config file 73254k;fg87dsfd;kfoA,.iye

Primary Downstream Service Flow

SFID 8499

Max Traffic Rate 287500061 bps

Max Traffic Burst 42600bytes

Min Traffic Rate 0 bps

Primary Upstream Service Flow

SFID 23000

Max Traffic Rate 27500061 bps

Max Traffic Burst 42600bytes

Min Traffic Rate 0 bps

Max Concatenated Burst 42600bytes

Scheduling Type Best Effort

[RyanGreeley]

Time Priority Description

13-12-2022 20:09:27 notice CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:06:09 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:06:02 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 12 19 20 26 27 29 33 34 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:06:02 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 10 11 12 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q

13-12-2022 20:05:49 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:31 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:30 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:30 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:30 warning Dynamic Range Window violation

13-12-2022 20:05:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:27 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:26 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:26 warning Dynamic Range Window violation

13-12-2022 20:05:25 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:25 warning RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:25 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:22 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:15 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:09 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 19 20; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:08 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 19 20; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:00 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:05:00 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:04:45 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:03:30 notice CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:03:11 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:03:01 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:03:01 notice US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:02:58 warning TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:02:58 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:02:58 notice REGISTRATION COMPLETE - Waiting for Operational status

13-12-2022 20:02:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

13-12-2022 20:02:48 warning Dynamic Range Window violation

[carl_pearce]

Looks like your upstream power levels are too high, causing stability issues.

[RyanGreeley]

Thank you Carl.

Can anyone from VM look into this please,or how it can be sorted.

[japitts]

VM staff should respond to this thread in a couple of days if you leave it dormant