Poor connection speed and download speed

[Biggsy68]

Noticed over the last couple of days that I am getting poor connection and download speeds. I am currently on the M500 package but after running speed tests I am only getting on average around 88Mbps, which is obviously a problem. It doesn't matter what time of day I run the speed test because the result is the same. I have already rebooted the Hub 3 and that did not fix it.

Anyone any idea what is causing this or do I need to contact Virgin.

Many thanks.

[lotharmat]

Is that wired or wireless speed?

[Biggsy68]

Sorry should have said in my original post. I am wired via ethernet.

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

[Biggsy68]

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)	202750000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

[Biggsy68]

That above message is all it will let me post on here. Every time I try it comes up with "Your post has been changed because invalid HTML was found in the message body"

Odd thing is I have just run a speed test on my mobile via Wifi and I get 480Mbps!

[Biggsy68]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	3	38	256 qam	9
2	210750000	2.7	38	256 qam	10
3	218750000	2.7	38	256 qam	11
4	226750000	2.4	38	256 qam	12
5	234750000	2	38	256 qam	13
6	242750000	1.9	38	256 qam	14
7	250750000	1.5	38	256 qam	15
8	258750000	1	38	256 qam	16
9	266750000	1.4	38	256 qam	17
10	274750000	1.9	38	256 qam	18
11	282750000	2.5	38	256 qam	19
12	290750000	3.7	38	256 qam	20
13	298750000	4	38	256 qam	21
14	306750000	4.5	38	256 qam	22
15	314750000	4.5	38	256 qam	23
16	322750000	4	38	256 qam	24
17	330750000	4	38	256 qam	25
18	370750000	1.5	38	256 qam	26
19	378750000	1.2	38	256 qam	27
20	386750000	0.4	38	256 qam	28
21	394750000	0	38	256 qam	29
22	402750000	-0.5	38	256 qam	30
23	410750000	-1.5	38	256 qam	31
24	418750000	-2	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	38.9	5	0
3	Locked	38.9	5	0
4	Locked	38.9	6	0
5	Locked	38.6	5	0
6	Locked	38.6	8	0
7	Locked	38.6	6	0
8	Locked	38.6	1	0
9	Locked	38.6	5	0
10	Locked	38.6	10	0
11	Locked	38.9	5	0
12	Locked	38.6	5	0
13	Locked	38.9	5	0
14	Locked	38.9	11	0
15	Locked	38.9	12	0
16	Locked	38.9	0	0
17	Locked	38.6	0	0
18	Locked	38.9	5	0
19	Locked	38.6	5	0
20	Locked	38.9	6	0
21	Locked	38.6	9	0
22	Locked	38.6	7	0
23	Locked	38.6	3	0
24	Locked	38.6	18	0

[Biggsy68]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	45.5	5120	64 qam	4
2	46200000	44.8	5120	64 qam	1
3	39400000	44.3	5120	64 qam	2
4	32600000	44.3	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Biggsy68]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt053-b.cm

Primary Downstream Service Flow

SFID	137756
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	137755
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[Biggsy68]

Network Log

Time Priority Description

09/08/2021 13:40:34	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2021 23:54:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:01:15	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:01:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:01:9	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:01:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:01:9	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 09:01:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2021 14:37:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 21:40:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 02:37:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 08:15:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 14:37:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2021 14:09:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 14:37:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:35:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 02:37:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 08:59:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 02:37:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Managed to do it. Can't understand why I am getting only 88Mbps on the desktop and 480Mbps on my mobile.