on 02-05-2022 22:49
My router has had a red light for months. I note on this forum that the unit should be replaced. I have spoken to virgin operatives on the phone who have been very dismissive.
Our wi fi speeds are between 20 and 25 which considering we're on the 350 package, is poor.
Our router is in a well ventilated open area away from all other equipment.
on 03-05-2022 01:10
03-05-2022 08:35 - edited 03-05-2022 08:40
Hi @Lawrencel55 thanks for posting and a very warm welcome to our community.
I am sorry to hear you're having a constant red light on your hub. I would like to help you resolve this issue. I am going to send you a private message, to confirm some details. I would assume since you've been having the WiFi speed issues, that you've already attempted a pinhole reset of your hub? As I am sure you're aware, it essentially takes your hub back to factory settings, but clears a lot of issues. For future reference, please do check here: https://www.virginmedia.com/help/broadband/reboot-or-reset-hub .
Regards Lee_R