Poor Upload Speed in Area 15

[Afterburn]

Hi,

Been having this issue for a few days now, VM service checker shows no faults yet the upload speed varies between normal (30) down to 0-1Mb. Can anyone help? Details from the router downstream/upstream below. I've already done a long (5min) restart to the router and it didn't help.

I'm on the 500Mb package, using wired connections only, etc.

Thanks!

[Afterburn]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	219000000	22.1	38	256 qam	11
2	203000000	22.3	38	256 qam	9
3	211000000	22.1	38	256 qam	10
4	227000000	22.5	38	256 qam	12
5	235000000	23	38	256 qam	13
6	243000000	22.8	38	256 qam	14
7	251000000	22.3	38	256 qam	15
8	259000000	22	38	256 qam	16
9	267000000	22.5	38	256 qam	17
10	275000000	23.3	38	256 qam	18
11	283000000	23.6	38	256 qam	19
12	291000000	23.1	38	256 qam	20
13	299000000	23.1	38	256 qam	21
14	307000000	23.5	38	256 qam	22
15	315000000	24.5	38	256 qam	23
16	323000000	25	38	256 qam	24
17	331000000	24.3	38	256 qam	25
18	339000000	23.8	38	256 qam	26
19	347000000	23.6	38	256 qam	27
20	355000000	24.4	38	256 qam	28
21	363000000	25.1	38	256 qam	29
22	371000000	25	38	256 qam	30
23	379000000	24.4	38	256 qam	31
24	387000000	23.8	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	15	0
2	Locked	38.6	7	0
3	Locked	38.9	21	0
4	Locked	38.6	16	0
5	Locked	38.6	15	0
6	Locked	38.6	11	0
7	Locked	38.6	35	0
8	Locked	38.6	11	0
9	Locked	38.9	19	0
10	Locked	38.9	11	0
11	Locked	38.6	18	0
12	Locked	38.9	32	0
13	Locked	38.6	41	0
14	Locked	38.9	15	0
15	Locked	38.9	16	0
16	Locked	38.9	10	0
17	Locked	38.6	13	0
18	Locked	38.9	22	0
19	Locked	38.9	33	0
20	Locked	38.9	13	0
21	Locked	38.9	21	0
22	Locked	38.9	15	0
23	Locked	38.9	22	0
24	Locked	40.3	18	0

[Afterburn]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	40.3	5120	64 qam	1
2	39400044	39.8	5120	16 qam	4
3	46200113	39.3	5120	16 qam	3
4	53699991	39.8	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network LogTime Priority Description

26/08/2021 16:59:13	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 12:06:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 00:55:57	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 00:06:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 01:03:55	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 20:59:54	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:06:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 05:06:32	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:57:22	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:56:53	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:56:52	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 19:00:34	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 16:46:6	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 16:33:35	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 07:32:45	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 06:18:2	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 01:03:37	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 00:06:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 00:06:42	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
14/08/2021 06:13:53	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.0;

[Alex_RM]

Hi Afterburn,

Thanks for posting and sorry to see you've been having some trouble with your connection.

I've been able to locate your account using your forums details and can see that you're affected by an area SNR issue. The current fix date/ time for this is 7th September 9am.

Whilst this is ongoing your services may be intermittent.

If you're still experiencing connection issues after this date please let us know.

Alex_Rm

[Afterburn]

Hi @Alex_RM

Thanks for the reply, is there any reason why the status checker shows this? Shouldn't it say SNR issue resolve time 7th September 9am?

[jbrennand]

As well as trying the “check service,” Area status webpage", also try the “free & automated” Service Status number - 0800 561 0061

That usually gives the most up to date info. and tells you of more local issues down to postcode level affecting fewer customers that an "Area".