29-08-2021 21:36 - edited 29-08-2021 21:39
Hi,
Been having this issue for a few days now, VM service checker shows no faults yet the upload speed varies between normal (30) down to 0-1Mb. Can anyone help? Details from the router downstream/upstream below. I've already done a long (5min) restart to the router and it didn't help.
I'm on the 500Mb package, using wired connections only, etc.
Thanks!
on 29-08-2021 21:37
1 | 219000000 | 22.1 | 38 | 256 qam | 11 |
2 | 203000000 | 22.3 | 38 | 256 qam | 9 |
3 | 211000000 | 22.1 | 38 | 256 qam | 10 |
4 | 227000000 | 22.5 | 38 | 256 qam | 12 |
5 | 235000000 | 23 | 38 | 256 qam | 13 |
6 | 243000000 | 22.8 | 38 | 256 qam | 14 |
7 | 251000000 | 22.3 | 38 | 256 qam | 15 |
8 | 259000000 | 22 | 38 | 256 qam | 16 |
9 | 267000000 | 22.5 | 38 | 256 qam | 17 |
10 | 275000000 | 23.3 | 38 | 256 qam | 18 |
11 | 283000000 | 23.6 | 38 | 256 qam | 19 |
12 | 291000000 | 23.1 | 38 | 256 qam | 20 |
13 | 299000000 | 23.1 | 38 | 256 qam | 21 |
14 | 307000000 | 23.5 | 38 | 256 qam | 22 |
15 | 315000000 | 24.5 | 38 | 256 qam | 23 |
16 | 323000000 | 25 | 38 | 256 qam | 24 |
17 | 331000000 | 24.3 | 38 | 256 qam | 25 |
18 | 339000000 | 23.8 | 38 | 256 qam | 26 |
19 | 347000000 | 23.6 | 38 | 256 qam | 27 |
20 | 355000000 | 24.4 | 38 | 256 qam | 28 |
21 | 363000000 | 25.1 | 38 | 256 qam | 29 |
22 | 371000000 | 25 | 38 | 256 qam | 30 |
23 | 379000000 | 24.4 | 38 | 256 qam | 31 |
24 | 387000000 | 23.8 | 40 | 256 qam | 32 |
1 | Locked | 38.9 | 15 | 0 |
2 | Locked | 38.6 | 7 | 0 |
3 | Locked | 38.9 | 21 | 0 |
4 | Locked | 38.6 | 16 | 0 |
5 | Locked | 38.6 | 15 | 0 |
6 | Locked | 38.6 | 11 | 0 |
7 | Locked | 38.6 | 35 | 0 |
8 | Locked | 38.6 | 11 | 0 |
9 | Locked | 38.9 | 19 | 0 |
10 | Locked | 38.9 | 11 | 0 |
11 | Locked | 38.6 | 18 | 0 |
12 | Locked | 38.9 | 32 | 0 |
13 | Locked | 38.6 | 41 | 0 |
14 | Locked | 38.9 | 15 | 0 |
15 | Locked | 38.9 | 16 | 0 |
16 | Locked | 38.9 | 10 | 0 |
17 | Locked | 38.6 | 13 | 0 |
18 | Locked | 38.9 | 22 | 0 |
19 | Locked | 38.9 | 33 | 0 |
20 | Locked | 38.9 | 13 | 0 |
21 | Locked | 38.9 | 21 | 0 |
22 | Locked | 38.9 | 15 | 0 |
23 | Locked | 38.9 | 22 | 0 |
24 | Locked | 40.3 | 18 | 0 |
on 29-08-2021 21:37
1 | 60300000 | 40.3 | 5120 | 64 qam | 1 |
2 | 39400044 | 39.8 | 5120 | 16 qam | 4 |
3 | 46200113 | 39.3 | 5120 | 16 qam | 3 |
4 | 53699991 | 39.8 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
26/08/2021 16:59:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/08/2021 12:06:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
22/08/2021 00:55:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
22/08/2021 00:06:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
20/08/2021 01:03:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 20:59:54 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:06:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 05:06:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 02:57:22 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 02:56:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 02:56:52 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
16/08/2021 19:00:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 16:46:6 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 16:33:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 07:32:45 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 06:18:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 01:03:37 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 00:06:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 00:06:42 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 06:13:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.0; |
on 01-09-2021 08:49
Hi Afterburn,
Thanks for posting and sorry to see you've been having some trouble with your connection.
I've been able to locate your account using your forums details and can see that you're affected by an area SNR issue. The current fix date/ time for this is 7th September 9am.
Whilst this is ongoing your services may be intermittent.
If you're still experiencing connection issues after this date please let us know.
Alex_Rm
on 01-09-2021 11:56
Hi @Alex_RM
Thanks for the reply, is there any reason why the status checker shows this? Shouldn't it say SNR issue resolve time 7th September 9am?
on 01-09-2021 15:07