My package is 100MB and I have just downloaded files from news.virginmedia.com at very slightly faster than dial-up ... yes, 10K. This is quite usual at certain times of the day (peak late afternoon through to mid-evening). It is not my system or the fact that I connect via wifi - at 10am the downloads run like the proverbial train, same computer, same site at 1830hrs - dial-up speeds. I've sent four email complaints to VM but you can guess what happened ... nothing. Not just news server, but also virginmedia.com (site not responding) and, well, pick any site: ebay, amazon, bbc, the website I manage - just add them to the list. Don't know how to get this resolved. Area is Nuneaton, Warwickshire (though I am not in Nuneaton, that seems to be my local). Oh, and Speedtest often fails to start, let alone complete. Mug that I am renewed recently - wish I had gone elsewhere. Any advice will be most gratefully received.