on 15-02-2022 20:20
Notice over a few days now that the internet & emails speed is slow and tested as max 20Mbps which is way down from previous speeds (100Mbps). Nothing has changed in the house (previous similar post November 2020) which could affect the broadband speed. Just on the point of renewing contract with Virgin Media.
Regards
John
Answered! Go to Answer
on 16-02-2022 12:55
@JohnMorr wrote:Notice over a few days now that the internet & emails speed is slow <snip>
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Also post the power levels and network log. Setup a BQM here www.thinkbroadband.com/ping
Once done we can comment on your circuit.
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on 16-02-2022 12:55
@JohnMorr wrote:Notice over a few days now that the internet & emails speed is slow <snip>
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Also post the power levels and network log. Setup a BQM here www.thinkbroadband.com/ping
Once done we can comment on your circuit.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-02-2022 13:33
Hi JohnMorr
Thanks for your post
I have checked a few things from here and its all looking okay
Has the connection settled down since you last post
Gareth_L
on 20-02-2022 20:03
Hi Gareth.
Just checked to Speed - 25.45 & 22.49 Mbps using Speedtest by Ookla - The Global Broadband Speed Test.
Not toward nor near 100 Mbps?
Only my laptop is on!
Regards
John
on 20-02-2022 20:06
on 20-02-2022 20:12
on 20-02-2022 20:16
on 23-02-2022 08:54
Hi @JohnMorr, thanks for your reply here in the community.
Unfortunately, we do not guarantee speeds via wifi as these are dependent on a lot of external factors (the device, the distance away from the router, the amount of devices you have online at one time etc).
Can you please report back once you've ran a speed test via an ethernet cable please?
Many thanks
on 23-02-2022 20:56
on 28-02-2022 09:09