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gregz0012
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Plagued by download/upload speed issues

I am getting intermittent speed issues that are preventing me from working from home.

I have been troubleshooting my network (wifi, router, ethernet cables, laptops, etc.) for the past few weeks.

My VM router is now in modem mode connected directly to a Netgear R7000 and I have a hardwired Linksys Velop mesh across the house - my local network isn't the issue and everything is now pointing to the VM router or connection.

  • I have done a troubleshoot on all of my network devices
  • VM 'Run Test' says that there are no issues
  • From a wired connection I am getting 0.18 Mbps down and 0.17 Mbps up
  • Speeds have been fluctuating throughout the day, today is a bad day

Please help!

Logs etc. below

BQM Report: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/afbf9d7056b4d3d85fe2b41f6233a5e4

 

Modem - Status

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
483000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

Modem - Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1483000000740256 qam30
21870000009.140256 qam7
31950000008.840256 qam8
42030000008.540256 qam9
52110000008.140256 qam10
62190000007.940256 qam11
72270000007.840256 qam12
82350000007.440256 qam13
92430000006.840256 qam14
10251000000740256 qam15
112590000007.640256 qam16
12267000000840256 qam17
132750000008.540256 qam18
142830000008.640256 qam19
152910000008.840256 qam20
162990000009.140256 qam21
173070000009.140256 qam22
183150000009.440256 qam23
193230000009.840256 qam24
204430000007.540256 qam25
214510000007.840256 qam26
224590000007.340256 qam27
234670000007.540256 qam28
244750000007.640256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.95099611
2Locked40.35633400
3Locked40.95473371
4Locked40.94013515
5Locked40.37262880
6Locked40.98712699
7Locked40.98812638
8Locked40.97602745
9Locked40.96622744
10Locked40.36962832
11Locked40.37802685
12Locked40.37432772
13Locked40.39942453
14Locked40.910662389
15Locked40.910452425
16Locked40.312781938
17Locked40.912072090
18Locked40.912572076
19Locked40.911991957
20Locked40.36471515
21Locked40.35129875
22Locked40.34481939
23Locked40.34559402
24Locked40.95159363

 

Modem - Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.2512064 qam1
2258000004.2512064 qam4
3326000004.2512064 qam3
4394000004.175512064 qam2

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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MikeRobbo
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Alessandro Volta
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Message 2 of 6
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Re: Plagued by download/upload speed issues

Can you speed test directly to the Hub by removing any devices after the VM supplied Hub such as a third party router, Power Line adaptors or mesh system etc ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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gregz0012
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Message 3 of 6
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Re: Plagued by download/upload speed issues

Modem back into router mode, wifi turned off, all other ethernet cables disconnected (except for the laptop running the test)

10.5 down / 0.17 up

The down speed has improved since my original post, however, I believe that this is down the the intermittent nature of the problem - i.e. not due disconnecting everything else. My download speed used to 200Mbps and upload speed at least 20 Mbps!

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MikeRobbo
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Alessandro Volta
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Re: Plagued by download/upload speed issues

Can you do a couple more speed tests with ...

the Hub in Modem Mode

the laptop in Safe Mode with Networking.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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gregz0012
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Message 5 of 6
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Re: Plagued by download/upload speed issues

Not quite what you asked for, but here is a speed test performed by the Netgear R7000 through it's settings interface.

110.33Mbps / 0.51Mbps

The R7000 is connected to the VM router which is in modem mode, and I have connected to the R7000 over wifi (laptop) and disabled all network traffic except for my browser using Glasswire from my laptop.

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MikeRobbo
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Alessandro Volta
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Re: Plagued by download/upload speed issues

That doesn't help, there are still too many factors in the system. The idea is to test with the minimum hardware and software interfering with the speed tests.

Yesterday someone had decided that their Broadband was bad, it eventually turned out to be a game running in the background slowing everything down.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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