on 09-08-2022 19:49
Hi, we had some local maintenance done last week when I was informed that our broadband would would be effected for the day. It came back in the evening but the ping has been dreadful ever since, I have restarted the router three times and it works properly afterwards for a short amount of time but it soon goes back to being slow.
Any advice.
Thanks
on 10-08-2022 10:46
I’ve had the exact same issue. Ever since the scheduled maintenance yesterday everyone I know in Southampton on VM is having really slow connections outside of the country.
Youtube etc are fine but VPN traffic is reduced as well as anything to OVH. Which is Europe's largest hosting provider.
I really hope somebody can fix this
on 10-08-2022 15:28
I'm not holding out much hope, a day later and no promised response from VM staff. Pretty poor really!
on 10-08-2022 16:26
on 11-08-2022 00:36
That didn't work unfortunately. Thanks for trying though. More than VM are doing!
on 14-08-2022 15:41
Hi AngieGooner,
Welcome to the community and thank you for posting.
I am very sorry to hear you are experiencing issues with the service since the local maintenance.
Can you please confirm if multiple devices are impact or any in particular?
When completing the pin hole reset, were you required to reconnect all devices via the WiFi password?
Also, do you have an active broadband quality monitor? If so, can you please post the link to this?
Thanks,
on 15-08-2022 21:55
Hi Natalie, yes every single device is suffering. Mobile, tablet, console, desktop, wired and wireless.
All suffering dramatic packet loss and a drop in upload speeds to almost 0 sometimes.
Yes to the passwords and no to the monitor.
Thanks
Angie
on 18-08-2022 09:26
Hey there @AngieGooner, thanks for reaching out to us.
I'm so sorry to hear that the connection is affected after the local maintenance works.
I will investigate this further for you.
Watch out for the purple envelope inviting you in to a private chat 🙂
Kind regards.