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Mitchlivsey98
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Paying for gig1 and getting less than my previous package

Hello,

So just 3 weeks ago i upgraded for 200mbps to the gig1 package. After going through the process of setting it up i ran into an issue where i was not getting even close to 250mbps, however a different device got 800+mpbs and still does, but every other device in my household gets less than 200. I proceeded to ask for a resolution via Live chat on your website and i spoke to someone who told me there was an issue that needed looking into by the Super Hub 4 Team & i was to monitor the speeds over the course of 24 hours. The chat instantly was closed and ever since i get no response via live chat. I monitored the speed over the period of the 24 hours and nothing changed. 3 weeks later i make a phone call and spoke to a chap who seemed quiet determined to get this resolved but kept hanging up when i needed to speak to the Super Hub 4 Team. I waited and waited and never once got a call back. Today i made another phone call and had the same conversation with a lady who told me i needed to speak to the same team and told me to confirm my number as they would give me a call back within the hour. 6 hours later i'm here writing this because im sick and tired of playing games with your customer support. I would really like this resolved and i want crediting for my stupidly long wait.

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gary_dexter
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Alessandro Volta
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Message 2 of 28
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Re: Paying for gig1 and getting less than my previous package

Wired or wireless connection?


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Mitchlivsey98
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Message 3 of 28
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Re: Paying for gig1 and getting less than my previous package

Only 1 wired device reaches 800+ the rest get less than 200

 

 

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gary_dexter
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Alessandro Volta
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Message 4 of 28
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Re: Paying for gig1 and getting less than my previous package

The rest being.. also wired devices or wireless?


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Mitchlivsey98
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Message 5 of 28
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Re: Paying for gig1 and getting less than my previous package

Wired & wireless

 

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gary_dexter
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Alessandro Volta
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Message 6 of 28
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Re: Paying for gig1 and getting less than my previous package

Wireless devices won’t get anywhere near 1GB so disregard those.

What are the other wired devices?


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Mitchlivsey98
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Message 7 of 28
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Re: Paying for gig1 and getting less than my previous package

1 Desktop and 1 Console

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gary_dexter
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Alessandro Volta
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Message 8 of 28
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Re: Paying for gig1 and getting less than my previous package

Console speedtests are never accurate so again can be disregarded.

Is the other desktop the one mentioned already or a different one?


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Mitchlivsey98
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Message 9 of 28
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Re: Paying for gig1 and getting less than my previous package

There is two as i mentioned, one gets 800+ the other less than 200

 

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gary_dexter
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Message 10 of 28
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Re: Paying for gig1 and getting less than my previous package

Console speeds are never accurate.

My Xbox goes up and down each time I test it with no rhyme or reason, meanwhile I’m getting my full speeds

946E1195-E24B-4816-820D-B42BE7D54056.jpeg


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