on 24-04-2022 11:19
Hi, we recently upgraded to M200 from M100.
The package has been applied because when I do a speed test, our upload speed is now 20Mbps whereas before it was only 10Mbps.
However the download speed has remained at between 60 and 80Mbps, this is even lower than the 90Mbs we used to average on the M100 service.
So, does it take time for the speed to settle or does our equipment need changing? We have a Superhub2. All testing has been completed on CAT5 wired machines running Windows 10, WiFi is disabled in the router as we do not use it.
Any ideas, or should I just request we go back to M100?
on 24-04-2022 13:19
@IanSR wrote:Hi, we recently upgraded to M200 from M100.
The package has been applied because when I do a speed test, our upload speed is now 20Mbps whereas before it was only 10Mbps.
However the download speed has remained at between 60 and 80Mbps, this is even lower than the 90Mbs we used to average on the M100 service.
So, does it take time for the speed to settle or does our equipment need changing? We have a Superhub2. All testing has been completed on CAT5 wired machines running Windows 10, WiFi is disabled in the router as we do not use it.
Any ideas, or should I just request we go back to M100?
Cat 5 or cat5e? If cat 5 then there is the issue as 100 Mb/s is the max it will support! And are you sure that the network cards in the PCs support gigabit connections and aren’t just 10/100 Meg?
on 24-04-2022 13:19
on 24-04-2022 18:52
on 24-04-2022 18:52
on 24-04-2022 19:17
OK so just did some testing, I found a brand new CAT6 Gigabit cable in the junk box so tried that:
CAT6 on Windows10 - no change in speed (80Mbps down, 20Mbps up).
I also switched on the 5Ghz in the hub and tried a speed test on two devices with that:
iPad Air 2 - 24Mbps down / 20Mbps up
iPhone 6s - 30Mbps down / 20Mbps up
So I suspect the problem is with the line, hopefully someone can sort an engineer visit or boost the speed remotely as I work during the day so won't be able to call CS tomorrow (making personal calls while at work = instant dismissal).
Thanks
24-04-2022 19:33 - edited 24-04-2022 19:35
On the PC run CMD
ping -t 194.168.4.100
run a speed test on downloading does the ping spike or show packet loss
also run in CMD
netsh interface tcp show global
Check Receive Window Auto-Tuning Level is normal
on 24-04-2022 19:58
on 24-04-2022 20:06
Welp, all sorted.
Long story shirt, we have a lot of devices, all wired in, we have so many that about 3 years ago I bought a network hub to manage stuff, I completely forgot this was connected to the VM router, and the PC's I was doing the testing on, was connected to it.
So shortly before becoming completely bald, I remembered that I had purchased the hub, traced some cables, and eventually plugged the test PC directly into the hub, boom, 220Mbs down 20Mbps up straight away.
GRRRRRR, thanks for pointing me in the right direction (talk about the CAT5/6/7 cabled jogged the old memory), moral or story - remember what is connected to what LOL.
on 24-04-2022 20:08
I plugged directly into the Virgin hub, if I wasn't clear, sorry.