Paying for 350mb getting 220mb

[Brettjam1]

• Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-4	38	256 qam	25
2	203000000	-2.7	40	256 qam	9
3	211000000	-2.7	40	256 qam	10
4	219000000	-2.2	40	256 qam	11
5	227000000	-2.2	38	256 qam	12
6	235000000	-2.9	38	256 qam	13
7	243000000	-2.5	40	256 qam	14
8	251000000	-2.4	40	256 qam	15
9	259000000	-2.9	38	256 qam	16
10	267000000	-2.9	40	256 qam	17
11	275000000	-2.5	40	256 qam	18
12	283000000	-3.2	40	256 qam	19
13	291000000	-3.7	38	256 qam	20
14	299000000	-4	38	256 qam	21
15	307000000	-4.4	38	256 qam	22
16	315000000	-4	38	256 qam	23
17	323000000	-4.2	38	256 qam	24
18	339000000	-3.5	38	256 qam	26
19	347000000	-4	38	256 qam	27
20	355000000	-4	38	256 qam	28
21	363000000	-4.2	38	256 qam	29
22	371000000	-3.7	38	256 qam	30
23	379000000	-4.2	38	256 qam	31
24	387000000	-4.9	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	35	0
2	Locked	40.9	36	0
3	Locked	40.3	26	0
4	Locked	40.3	63	0
5	Locked	38.9	39	0
6	Locked	38.9	50	0
7	Locked	40.3	46	0
8	Locked	40.9	101	0
9	Locked	38.9	21	0
10	Locked	40.3	21	0
11	Locked	40.3	58	0
12	Locked	40.3	33	0
13	Locked	38.9	36	0
14	Locked	38.6	33	0
15	Locked	38.9	79	0
16	Locked	38.9	67	0
17	Locked	38.6	159	0
18	Locked	38.9	56	0
19	Locked	38.9	94	0
20	Locked	38.6	66	0
21	Locked	38.6	12	0
22	Locked	38.9	22	0
23	Locked	38.6	167	0
24	Locked	38.9	10	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	47	5120	32 qam	6
2	32599935	49	5120	64 qam	5
3	39399969	51	5120	64 qam	4
4	46200004	51	5120	64 qam	3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	3	0

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	4ncxv9873254k;fg87dsfd;kf

Primary Downstream Service Flow

SFID	24902
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

[Tudor]

Two upstream channels are too high power level and one is on 32 QAM when it should be 64 QAM. You possibly need a technician’s visit to rectify, but firstly 

Check with Area faults on 150 or 0800 561 0061

if no problems specified:

Call Customer Services on 0345 454 1111 or if you have a VM landline 150

[Kath_F]

Hi Brettjam1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

Looking at your first post, I can see you have posted your router logs but you've not really given any information regarding the issues you are having. 

So we can get a better understanding, can you let us know what kind of issues are you having? 

Are you connecting through the WiFi or through an ethernet cable?

Have you tried running through the diagnostics online through the Service Status page here? If so, what checks have you done and what were the results?

Pop back and let us know so we can help further 🙂

Thanks,