on 28-06-2021 19:08
So I have recently upgraded my connection from the 250Mbps plan to 350Mbps and now I am getting less that I used to!!!! Also the quality of the line is rubbish as my latency jumps from 35ms to 65ms down to 35ms and then back to 90ms!!!
Just have a look on the down/up speed from a speed test I took 1 min ago:
on 28-06-2021 20:00
on 29-06-2021 12:06
Hey @jbrennand,
Thank you for your advice but that didn't make much of a difference. I am pretty convinced this is an issue with the line that Virgin should debug similarly to all my previous issues with their broadband. The only time I might get the speed I am paying for is if I do a speedtest at 03:00am.
So I would ask from a Virgin stuff to DM me so they can check my line/area.
Thank you
on 29-06-2021 12:07
on 29-06-2021 13:38
on 30-06-2021 19:59
Hi @sweetleaf,
Thank you for your posts and welcome back to our community forums. We're here to help.
I am really sorry to hear and see that you're having some speed issues lately. As I can't seem to see that you've specified in this thread (apologies if I've missed it), would you mind confirming if you're also having these problems on a wired connection? If you're yet to test a wired connection, can you please do so and confirm if the issue remains?
Thanks,
on 04-07-2021 16:30
Hi @Zach_R,
The issue still remains. Tried a wired connection with no difference. I have attached the output of pinging to google[dot]com that show the timeouts on the connection and the increased latency.
on 05-07-2021 10:44
Hi @sweetleaf
I can see that there's currently an outage in your area with an estimated fix date of 05 JUL 2021 15:00
You may see this severely impacting your service at the minute, once this is concluded if the issues are still consistent then we'll investigate this further, but I believe the ongoing works should put a stop to this.
I've subscribed yourself to the outage updates so you're aware of when this is closed too.
Regards
on 08-07-2021 10:18
Hey @Travis_M,
I am still nowhere near 350. Checking speed multiple times a day. Could you please confirm there are no more outages or anything?
on 08-07-2021 13:04
Hi Sweetleaf,
Thanks for your reply, the outage is still ongoing, the estimated fix date is the 14th of July.
Zoie