on 26-08-2021 15:28
Hi,
As the title says I'm paying for 350 but only getting 85. My upload speed is fine at 35, it's just the download speed that is bad. I have been monitoring it for the last few weeks and it's at a consistent 85 day and night.
How can I get someone to fix this?
If I ring I get the call centre running though their script powering it all off/on, which makes no difference and the automated checker says all is well.
How can I get though to someone who will investigate?
I should add I had an engineer out about a month ago as it was completely out, and after he came and remade the connection in the green box it was fine for a week and then dropped to where it is now. Before that it's been fine for about 20 years...
Thanks
Answered! Go to Answer
on 26-08-2021 15:49
on 26-08-2021 15:32
on 26-08-2021 15:44
Hi,
Thanks for quick the reply.
This is the wired speed from a docker container on my NAS that's running speed tests every 30mins (connected via a gig switch to my router), I get the same speed if I run speed checks directly on my router as well (directly connected to the vm modem) I use the Hub3 in modem mode and the house is covered by a mesh network.
The wifi has 2.4/5 combined with beam forming magic that if you are next to the router can stream at 200-300 mb/s.
I should of said I have changed the ethernet cables (more than once), both from the vm modem to my router and various other ones (just to make sure). I even changed the gig switch as I have some spares.
When the engineer came he replaced all the internal vm coax cables as well as fixing the break in the green cab, so the only thing that wasn't changed was the vm modem, but as I said it was fine for a week after vm came and before that I've never had an issue.
I'm thinking it's either the hub3, or something external to the house.
Thanks
Jason
on 26-08-2021 15:49
on 26-08-2021 15:56
All fair points.
Having worked in IT/networking for over 30 years I'm well aware it's usually "user" errors, I try to avoid that where I can.....
I shall dig out a nice new shielded cable (I have lots! ) and directly connect to the modem, can't do that now but will report back once I have.
Again, thanks for your help and suggestions. I really hope it's something I have overlooked.
Jason
on 26-08-2021 16:02
on 29-08-2021 15:18
Hi jg-_-,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some trouble with your connection.
Have you been able to go through what jbrennand has suggested?
Alex_Rm
on 03-09-2021 08:13
Hi,
Sorry for the late reply been away for a few days.
Anyway, I rechecked my cabling and replaced it all again and that has fixed the issue I'm pleased to say. Well my download is averaging 250ish, which while not 350 is what I was getting before.
It seems I replaced a faulty cable with another faulty cable. 😕
Seems I need to do a stock check and chuck out some old stuff.
Thanks for all the help and good suggestions.