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MichaelP
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Message 1 of 11
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Pathetic Speeds in TS17 area

http://www.speedtest.net/my-result/6150305896

I paying for a 200mb service...

When is the upgrade planned? and will it go ahead on that date or be pushed back again.

 

 

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Message 2 of 11
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Re: Pathetic Speeds in TS17 area

Hello MichaelP

 

Sorry as you say you are affected by high area traffic, the ref is F004927687 and the review date is currently showing 05 APR 2017. We have no more information than that at the moment, please accept our apologies.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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MichaelP
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Re: Pathetic Speeds in TS17 area

Any update on the fault?  be going on for almost a year, now, we want a fix not a review.

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MichaelP
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Re: Pathetic Speeds in TS17 area

any update? http://www.speedtest.net/result/6258515988.png

Why am i paying for this rubbish
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Message 5 of 11
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Re: Pathetic Speeds in TS17 area

Hey MichaelP,

Thanks for getting back to us, hope you're well Smiley Happy

Sorry to see that you're still experiencing slow speeds. I've just taken a look at the fault in your area and I can see it's still on-going and it's being reviewed again on the 6th Dec.

I'll drop you a PM (purple envelope, top right) to discuss this further.

Catch you soon,

Take care.

Heather_J

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MichaelP
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Re: Pathetic Speeds in TS17 area

After an improvement of speeds since which switched to 24 downstream channels we are experiecing very slow speeds again this is like at 11pm on a weekday

 

http://www.speedtest.net/result/6580782200.png

 

Is the fault still ongoing or has it been cleared? If its cleared its need to be re-opened again.

 

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Message 7 of 11
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Re: Pathetic Speeds in TS17 area

Hi MichaelP,

 

Thanks for posting back here.

 

I've taken a look at the fault ticket (F004927687) and our engineers are still working on this to improve bandwidth with the review date as 6th December.

 

I'm sorry for the delay and inconvenience caused.

Kind regards

Sam


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craig38
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Message 8 of 11
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Re: Pathetic Speeds in TS17 area

Nothing but lies from virgin. Been on going with these clowns for the last 1.5yr. Same area. Area 30 down again 3rd Sunday in a row. Feel for ya mate. Mines getting cancelled had enough.
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shawty1984
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Message 9 of 11
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Re: Pathetic Speeds in TS17 area

Same area and mines fine. Just waiting for them to bring 300Mb to my street.
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MichaelP
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Re: Pathetic Speeds in TS17 area

Hello Sam,

I have just to be in touch with live chat about any compensation you can offer, and they claimed they didnt know anything about the fault, it is still present, could you look into this for me? and initiate any compensation for this fault that has been going on for what seems like forever, now.
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