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Paid for gig1, told I'd get M600 for a few weeks until gig1 available

paulcampbell
Joining in

on ‎10-12-2021 11:01

Anyone else in this boat?

I signed up to 'ultimate volt' and was offered gig1 speeds. My area was set to get gig1 a couple of weeks later, so they'd set me up on M600. 

Now they've gone to the press and said that Gig1 is available, and emailed me to say 'our fastest broadband is now available in your area'.

My account still shows as M600.

The website seems to have all traces of live chat and contact details removed. How can I get help?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎10-12-2021 13:36

Ultimate Volt upgrades take 14 days to activate from VM.  Your O2 upgrades should be immediate.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎12-12-2021 13:57

Hi Paulcampbell, 

Thank you for your post 🙂 
As @Adduxi, has advised it can take up to 14 days, if it has been this limit please let us know and we can take a look into this for you.

Zoie

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