Packet loss issue

[bombkangaroo]

Hi, 

I've been getting intermittently low speeds recently. My BQM graph is showing a lot of periods of very high packet loss, and I'm noticing a lot of buffering and quality reduction in streaming video, and also rubber banding in multiplayer games when it happens. 

I've checked my connections and everything seems to be plugged in securely. 

Ethernet:
https://www.speedtest.net/result/12499918577

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	-3.2	40	256 qam	21
2	234750000	-5.7	37	256 qam	13
3	242750000	-6	37	256 qam	14
4	250750000	-4.7	38	256 qam	15
5	258750000	-4	38	256 qam	16
6	266750000	-3.9	38	256 qam	17
7	274750000	-3.5	38	256 qam	18
8	282750000	-3.7	40	256 qam	19
9	290750000	-3.2	40	256 qam	20
10	306750000	-2.7	38	256 qam	22
11	314750000	-3.2	40	256 qam	23
12	322750000	-2.5	40	256 qam	24
13	330750000	-3	40	256 qam	25
14	338750000	-2.7	40	256 qam	26
15	346750000	-3.2	40	256 qam	27
16	354750000	-3.2	40	256 qam	28
17	362750000	-3.5	40	256 qam	29
18	370750000	-3.4	40	256 qam	30
19	378750000	-4	40	256 qam	31
20	386750000	-4.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1537	25
2	Locked	37.3	343582	70
3	Locked	37.3	3742	71
4	Locked	38.6	212704	57
5	Locked	38.9	21402	49
6	Locked	38.9	1733	38
7	Locked	38.6	1323	37
8	Locked	40.3	1191	27
9	Locked	40.3	1301	20
10	Locked	38.9	945	20
11	Locked	40.9	1024	11
12	Locked	40.3	906	8
13	Locked	40.3	867	9
14	Locked	40.3	871	6
15	Locked	40.3	544	5
16	Locked	40.3	667	1
17	Locked	40.9	737	6
18	Locked	40.9	628	5
19	Locked	40.9	786	6
20	Locked	40.3	508	9

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	51	5120	64 qam	2
2	39400000	49.3	5120	64 qam	3
3	53700000	51	5120	64 qam	1
4	32600000	50.8	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[carl_pearce · Accepted solution]

Uncorrected errors on downstream channels and too high power level on upstream channels shows you have an issue.

Downstream power levels look a touch low, even though in spec.

[bombkangaroo]

Live graph: https://www.thinkbroadband.com/broadband/monitoring/quality/share/ae8987fb86e45fb47080c636ca86e63357...

Here's a week worth of graphs: 
13th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/3376a14f213525ceeaf245739db40aa8ba...

14th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/f9327518c57968b5a6941e727188de6370...

15th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/e76f5bcf3ee29b02366963b6653877718d...

16th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/8fb1300eb0f89fd89ce14031624f28b160...

17th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/8fb1300eb0f89fd89ce14031624f28b160...

18th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/d8a6412671116385faed24fe4ce683050f...

19th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/cd0899dee128826dc545567c626ff02d45...

Last week was particularly bad, and things seem a little better at the moment. 

[bombkangaroo]

Thanks for the quick response. 

Network Log

Time Priority Description

21/12/2021 21:18:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:18:27	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:09:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:09:12	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:08:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:08:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:02:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:02:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:02:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:02:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:02:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:02:0	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:01:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:01:42	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:01:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:01:28	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:01:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:01:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:00:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 21:00:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[carl_pearce]

Terrible connection.

VM need to look into this.

[Hayley_S]

Hello @bombkangaroo,

Welcome to the community, thanks for posting.

I am sorry about the issues with your connection.

Is this with your wired and wireless? Or just wireless? Have you tried doing a pinhole reset? 

Many thanks,

[bombkangaroo]

Hi @Hayley_S, 

This is both wired and wireless, and I can confirm that I have tried a pinhole reset. Resetting the router typically improves things for a short period of time, but the connection soon deteriorates again. 

[Hayley_S]

Thank you for the update @bombkangaroo.

I am sorry that it is not fixing the issue.

Are you using any 3rd party routers?

Many thanks,

[bombkangaroo]

I can confirm that I am not using any third party routers, just the VM Super Hub 3. (plus the VM phone gubbins for the landline if that's any help)

I just tired another pinhole reset this morning, and my speedtest results improved immediately afterwards: 

https://www.speedtest.net/result/12521624201

But then ten minutes later we're back to this: 

https://www.speedtest.net/result/12521653580

The router status still shows Partial Service (DS). 

[carl_pearce]

---

@Hayley_S wrote:

Thank you for the update @bombkangaroo.

I am sorry that it is not fixing the issue.

Are you using any 3rd party routers?

Many thanks,

---

There is clearly an issue with their line.

Look at the BQM!