on 21-12-2021 21:31
Hi,
I've been getting intermittently low speeds recently. My BQM graph is showing a lot of periods of very high packet loss, and I'm noticing a lot of buffering and quality reduction in streaming video, and also rubber banding in multiplayer games when it happens.
I've checked my connections and everything seems to be plugged in securely.
Ethernet:
https://www.speedtest.net/result/12499918577
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | -3.2 | 40 | 256 qam | 21 |
2 | 234750000 | -5.7 | 37 | 256 qam | 13 |
3 | 242750000 | -6 | 37 | 256 qam | 14 |
4 | 250750000 | -4.7 | 38 | 256 qam | 15 |
5 | 258750000 | -4 | 38 | 256 qam | 16 |
6 | 266750000 | -3.9 | 38 | 256 qam | 17 |
7 | 274750000 | -3.5 | 38 | 256 qam | 18 |
8 | 282750000 | -3.7 | 40 | 256 qam | 19 |
9 | 290750000 | -3.2 | 40 | 256 qam | 20 |
10 | 306750000 | -2.7 | 38 | 256 qam | 22 |
11 | 314750000 | -3.2 | 40 | 256 qam | 23 |
12 | 322750000 | -2.5 | 40 | 256 qam | 24 |
13 | 330750000 | -3 | 40 | 256 qam | 25 |
14 | 338750000 | -2.7 | 40 | 256 qam | 26 |
15 | 346750000 | -3.2 | 40 | 256 qam | 27 |
16 | 354750000 | -3.2 | 40 | 256 qam | 28 |
17 | 362750000 | -3.5 | 40 | 256 qam | 29 |
18 | 370750000 | -3.4 | 40 | 256 qam | 30 |
19 | 378750000 | -4 | 40 | 256 qam | 31 |
20 | 386750000 | -4.5 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 1537 | 25 |
2 | Locked | 37.3 | 343582 | 70 |
3 | Locked | 37.3 | 3742 | 71 |
4 | Locked | 38.6 | 212704 | 57 |
5 | Locked | 38.9 | 21402 | 49 |
6 | Locked | 38.9 | 1733 | 38 |
7 | Locked | 38.6 | 1323 | 37 |
8 | Locked | 40.3 | 1191 | 27 |
9 | Locked | 40.3 | 1301 | 20 |
10 | Locked | 38.9 | 945 | 20 |
11 | Locked | 40.9 | 1024 | 11 |
12 | Locked | 40.3 | 906 | 8 |
13 | Locked | 40.3 | 867 | 9 |
14 | Locked | 40.3 | 871 | 6 |
15 | Locked | 40.3 | 544 | 5 |
16 | Locked | 40.3 | 667 | 1 |
17 | Locked | 40.9 | 737 | 6 |
18 | Locked | 40.9 | 628 | 5 |
19 | Locked | 40.9 | 786 | 6 |
20 | Locked | 40.3 | 508 | 9 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 51 | 5120 | 64 qam | 2 |
2 | 39400000 | 49.3 | 5120 | 64 qam | 3 |
3 | 53700000 | 51 | 5120 | 64 qam | 1 |
4 | 32600000 | 50.8 | 5120 | 64 qam | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Answered! Go to Answer
21-12-2021 21:34 - edited 21-12-2021 21:35
Uncorrected errors on downstream channels and too high power level on upstream channels shows you have an issue.
Downstream power levels look a touch low, even though in spec.
21-12-2021 21:34 - edited 21-12-2021 21:35
Uncorrected errors on downstream channels and too high power level on upstream channels shows you have an issue.
Downstream power levels look a touch low, even though in spec.
on 21-12-2021 21:39
Live graph: https://www.thinkbroadband.com/broadband/monitoring/quality/share/ae8987fb86e45fb47080c636ca86e63357...
Here's a week worth of graphs:
13th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/3376a14f213525ceeaf245739db40aa8ba...
Last week was particularly bad, and things seem a little better at the moment.
on 21-12-2021 21:39
Thanks for the quick response.
Time Priority Description
21/12/2021 21:18:28 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:18:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:09:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:09:12 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:08:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:08:54 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:02:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:02:18 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:02:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:02:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:02:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:02:0 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:01:42 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:01:42 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:01:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:01:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:01:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:01:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:00:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 21:00:54 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 21-12-2021 21:40
Terrible connection.
VM need to look into this.
on 24-12-2021 09:43
Hello @bombkangaroo,
Welcome to the community, thanks for posting.
I am sorry about the issues with your connection.
Is this with your wired and wireless? Or just wireless? Have you tried doing a pinhole reset?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 24-12-2021 23:54
Hi @Hayley_S,
This is both wired and wireless, and I can confirm that I have tried a pinhole reset. Resetting the router typically improves things for a short period of time, but the connection soon deteriorates again.
on 27-12-2021 10:30
Thank you for the update @bombkangaroo.
I am sorry that it is not fixing the issue.
Are you using any 3rd party routers?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 27-12-2021 11:21
I can confirm that I am not using any third party routers, just the VM Super Hub 3. (plus the VM phone gubbins for the landline if that's any help)
I just tired another pinhole reset this morning, and my speedtest results improved immediately afterwards:
https://www.speedtest.net/result/12521624201
But then ten minutes later we're back to this:
https://www.speedtest.net/result/12521653580
The router status still shows Partial Service (DS).
on 27-12-2021 20:20
@Hayley_S wrote:Thank you for the update @bombkangaroo.
I am sorry that it is not fixing the issue.
Are you using any 3rd party routers?
Many thanks,
There is clearly an issue with their line.
Look at the BQM!