Packet loss and upstream bandwidth following area upgrade

[mmelbourne]

Hi,

My connection has been rock-solid for months. However, since planned maintenance on 2/11/2022 (Area 05, GL1), I am now observing packet loss and variable upstream bandwidth issues.

I can see from the router logs, that not all Upstream channels are operating at 64QAM. There was a brief period when they were (from around 10 a.m. to 3 p.m. on 6/11 where they all were at 64QAM and the packet loss had gone, and Upstream bandwidths were stable).

Can you confirm if there is still a residual issue in the area? I have tried the service status web site and phone line, and both are reporting no issues in the area.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	379000000	1.2	36	256 qam	31
2	203000000	0.2	33	256 qam	9
3	211000000	0.4	34	256 qam	10
4	219000000	0.2	35	256 qam	11
5	227000000	0	35	256 qam	12
6	235000000	0	35	256 qam	13
7	243000000	-0.2	35	256 qam	14
8	251000000	-0.5	36	256 qam	15
9	259000000	-0.2	36	256 qam	16
10	267000000	0	37	256 qam	17
11	275000000	-0.2	37	256 qam	18
12	283000000	0.4	37	256 qam	19
13	291000000	0.7	37	256 qam	20
14	299000000	1	36	256 qam	21
15	307000000	1.5	36	256 qam	22
16	315000000	1.7	35	256 qam	23
17	323000000	1.5	36	256 qam	24
18	331000000	1.9	36	256 qam	25
19	339000000	1.9	36	256 qam	26
20	347000000	1.5	36	256 qam	27
21	355000000	1.7	36	256 qam	28
22	363000000	1.9	36	256 qam	29
23	371000000	1.2	36	256 qam	30
24	387000000	0.7	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	23	0
2	Locked	33.8	70348	0
3	Locked	34.3	13083	0
4	Locked	35	2941	0
5	Locked	35.4	1690	0
6	Locked	35.7	233	0
7	Locked	35.7	205	0
8	Locked	36.3	85	0
9	Locked	36.3	40	0
10	Locked	37.6	38	0
11	Locked	37.3	61	0
12	Locked	37.6	40	0
13	Locked	37.3	37	13
14	Locked	36.6	59	0
15	Locked	36.3	44	12
16	Locked	35.7	55	0
17	Locked	36.3	66	0
18	Locked	36.3	48	0
19	Locked	36.6	53	0
20	Locked	36.6	53	0
21	Locked	36.6	41	0
22	Locked	36.6	46	0
23	Locked	36.6	40	0
24	Locked	37.3	33	73

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	45	5120	32 qam	2
2	30099882	44.5	5120	64 qam	4
3	36599980	44.8	5120	16 qam	3
4	23600073	44.3	5120	16 qam	5
5	49599931	45.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	67	0
5	ATDMA	0	0	1	0

Network Log

Time Priority Description

06/11/2022 17:30:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2022 17:05:15	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[mmelbourne]

Live BQM here:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3724cb7b1e81e3d599c85c69d85cdda056...