on 31-01-2023 02:46
Had lots of issues over Xmas. They seemed to get fixed around 28th
The past week getting lots of packet loss, you can see the spikes.
It is causing disconnects from VPN and in games
pfSense reports it starting on 17/1/2023 and slowly getting worse.
Not sure if its SNR issue or local issue
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
2 | 147000000 | 4.900002 | 34.925610 | QAM256 | 2 |
1 | 139000000 | 5.300003 | 34.925610 | QAM256 | 1 |
3 | 155000000 | 4.699997 | 35.083549 | QAM256 | 3 |
4 | 163000000 | 4.500000 | 35.083549 | QAM256 | 4 |
5 | 171000000 | 4.300003 | 35.083549 | QAM256 | 5 |
6 | 179000000 | 3.900002 | 34.925610 | QAM256 | 6 |
7 | 187000000 | 3.599998 | 35.083549 | QAM256 | 7 |
8 | 195000000 | 3.400002 | 34.925610 | QAM256 | 8 |
9 | 203000000 | 3.200001 | 34.925610 | QAM256 | 9 |
10 | 211000000 | 3.099998 | 34.925610 | QAM256 | 10 |
11 | 219000000 | 3.200001 | 35.083549 | QAM256 | 11 |
12 | 227000000 | 3.000000 | 35.083549 | QAM256 | 12 |
13 | 235000000 | 2.599998 | 35.083549 | QAM256 | 13 |
14 | 243000000 | 2.099998 | 35.083549 | QAM256 | 14 |
15 | 251000000 | 2.099998 | 34.483570 | QAM256 | 15 |
16 | 259000000 | 2.000000 | 35.083549 | QAM256 | 16 |
17 | 267000000 | 2.200001 | 34.925610 | QAM256 | 17 |
18 | 275000000 | 2.400002 | 35.083549 | QAM256 | 18 |
19 | 283000000 | 2.200001 | 35.083549 | QAM256 | 19 |
20 | 291000000 | 2.299999 | 35.083549 | QAM256 | 20 |
21 | 299000000 | 2.099998 | 35.595078 | QAM256 | 21 |
22 | 307000000 | 2.200001 | 35.779911 | QAM256 | 22 |
23 | 315000000 | 2.299999 | 35.595078 | QAM256 | 23 |
24 | 323000000 | 2.200001 | 35.779911 | QAM256 | 24 |
25 | 331000000 | 1.900002 | 35.779911 | QAM256 | 25 |
26 | 339000000 | 1.200001 | 34.925610 | QAM256 | 26 |
27 | 347000000 | 0.200001 | 35.083549 | QAM256 | 27 |
28 | 355000000 | -0.200001 | 34.483570 | QAM256 | 28 |
29 | 363000000 | -0.299999 | 34.925610 | QAM256 | 29 |
30 | 371000000 | 0.000000 | 34.925610 | QAM256 | 30 |
31 | 379000000 | 0.500000 | 35.083549 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
2 | Locked | 34.925610 | 153 | 0 |
1 | Locked | 34.925610 | 170 | 0 |
3 | Locked | 35.083549 | 152 | 0 |
4 | Locked | 35.083549 | 70 | 0 |
5 | Locked | 35.083549 | 60 | 0 |
6 | Locked | 34.925610 | 80 | 0 |
7 | Locked | 35.083549 | 167 | 0 |
8 | Locked | 34.925610 | 147 | 0 |
9 | Locked | 34.925610 | 196 | 0 |
10 | Locked | 34.925610 | 64 | 0 |
11 | Locked | 35.083549 | 40 | 0 |
12 | Locked | 35.083549 | 45 | 0 |
13 | Locked | 35.083549 | 63 | 0 |
14 | Locked | 35.083549 | 89 | 0 |
15 | Locked | 34.483570 | 837 | 0 |
16 | Locked | 35.083549 | 45 | 0 |
17 | Locked | 34.925610 | 40 | 0 |
18 | Locked | 35.083549 | 40 | 0 |
19 | Locked | 35.083549 | 64 | 0 |
20 | Locked | 35.083549 | 38 | 0 |
21 | Locked | 35.595078 | 22 | 0 |
22 | Locked | 35.779911 | 7 | 0 |
23 | Locked | 35.595078 | 5 | 0 |
24 | Locked | 35.779911 | 14 | 0 |
25 | Locked | 35.779911 | 17 | 0 |
26 | Locked | 34.925610 | 82 | 0 |
27 | Locked | 35.083549 | 277 | 0 |
28 | Locked | 34.483570 | 528 | 0 |
29 | Locked | 34.925610 | 290 | 0 |
30 | Locked | 34.925610 | 291 | 0 |
31 | Locked | 35.083549 | 157 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 35 | -8.6 | 577914267 | 10947445 |
Answered! Go to Answer
on 08-02-2023 13:07
Well that did not last long its broke again already
on 10-02-2023 13:49
Hi @slappy,
Thank you for coming back to us and we're sorry to hear that you're having some issues with your broadband connection again!
I've taken a look and I cannot see any local issues impacting your services at the moment. After taking a deeper look at your at home connection, I cannot see any power level issues either.
Please set up a BQM graph so that we can see when and how often the connection drops and we'll be able to investigate further.
Thank you.
on 10-02-2023 19:38
its working again now and seems solid