on 31-01-2023 02:46
Had lots of issues over Xmas. They seemed to get fixed around 28th
The past week getting lots of packet loss, you can see the spikes.
It is causing disconnects from VPN and in games
pfSense reports it starting on 17/1/2023 and slowly getting worse.
Not sure if its SNR issue or local issue
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
2 | 147000000 | 4.900002 | 34.925610 | QAM256 | 2 |
1 | 139000000 | 5.300003 | 34.925610 | QAM256 | 1 |
3 | 155000000 | 4.699997 | 35.083549 | QAM256 | 3 |
4 | 163000000 | 4.500000 | 35.083549 | QAM256 | 4 |
5 | 171000000 | 4.300003 | 35.083549 | QAM256 | 5 |
6 | 179000000 | 3.900002 | 34.925610 | QAM256 | 6 |
7 | 187000000 | 3.599998 | 35.083549 | QAM256 | 7 |
8 | 195000000 | 3.400002 | 34.925610 | QAM256 | 8 |
9 | 203000000 | 3.200001 | 34.925610 | QAM256 | 9 |
10 | 211000000 | 3.099998 | 34.925610 | QAM256 | 10 |
11 | 219000000 | 3.200001 | 35.083549 | QAM256 | 11 |
12 | 227000000 | 3.000000 | 35.083549 | QAM256 | 12 |
13 | 235000000 | 2.599998 | 35.083549 | QAM256 | 13 |
14 | 243000000 | 2.099998 | 35.083549 | QAM256 | 14 |
15 | 251000000 | 2.099998 | 34.483570 | QAM256 | 15 |
16 | 259000000 | 2.000000 | 35.083549 | QAM256 | 16 |
17 | 267000000 | 2.200001 | 34.925610 | QAM256 | 17 |
18 | 275000000 | 2.400002 | 35.083549 | QAM256 | 18 |
19 | 283000000 | 2.200001 | 35.083549 | QAM256 | 19 |
20 | 291000000 | 2.299999 | 35.083549 | QAM256 | 20 |
21 | 299000000 | 2.099998 | 35.595078 | QAM256 | 21 |
22 | 307000000 | 2.200001 | 35.779911 | QAM256 | 22 |
23 | 315000000 | 2.299999 | 35.595078 | QAM256 | 23 |
24 | 323000000 | 2.200001 | 35.779911 | QAM256 | 24 |
25 | 331000000 | 1.900002 | 35.779911 | QAM256 | 25 |
26 | 339000000 | 1.200001 | 34.925610 | QAM256 | 26 |
27 | 347000000 | 0.200001 | 35.083549 | QAM256 | 27 |
28 | 355000000 | -0.200001 | 34.483570 | QAM256 | 28 |
29 | 363000000 | -0.299999 | 34.925610 | QAM256 | 29 |
30 | 371000000 | 0.000000 | 34.925610 | QAM256 | 30 |
31 | 379000000 | 0.500000 | 35.083549 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
2 | Locked | 34.925610 | 153 | 0 |
1 | Locked | 34.925610 | 170 | 0 |
3 | Locked | 35.083549 | 152 | 0 |
4 | Locked | 35.083549 | 70 | 0 |
5 | Locked | 35.083549 | 60 | 0 |
6 | Locked | 34.925610 | 80 | 0 |
7 | Locked | 35.083549 | 167 | 0 |
8 | Locked | 34.925610 | 147 | 0 |
9 | Locked | 34.925610 | 196 | 0 |
10 | Locked | 34.925610 | 64 | 0 |
11 | Locked | 35.083549 | 40 | 0 |
12 | Locked | 35.083549 | 45 | 0 |
13 | Locked | 35.083549 | 63 | 0 |
14 | Locked | 35.083549 | 89 | 0 |
15 | Locked | 34.483570 | 837 | 0 |
16 | Locked | 35.083549 | 45 | 0 |
17 | Locked | 34.925610 | 40 | 0 |
18 | Locked | 35.083549 | 40 | 0 |
19 | Locked | 35.083549 | 64 | 0 |
20 | Locked | 35.083549 | 38 | 0 |
21 | Locked | 35.595078 | 22 | 0 |
22 | Locked | 35.779911 | 7 | 0 |
23 | Locked | 35.595078 | 5 | 0 |
24 | Locked | 35.779911 | 14 | 0 |
25 | Locked | 35.779911 | 17 | 0 |
26 | Locked | 34.925610 | 82 | 0 |
27 | Locked | 35.083549 | 277 | 0 |
28 | Locked | 34.483570 | 528 | 0 |
29 | Locked | 34.925610 | 290 | 0 |
30 | Locked | 34.925610 | 291 | 0 |
31 | Locked | 35.083549 | 157 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 35 | -8.6 | 577914267 | 10947445 |
Answered! Go to Answer
on 01-02-2023 00:27
on 31-01-2023 03:41
Just happened again VPN down, very annoying
31-01-2023 19:45 - edited 31-01-2023 19:46
Looks like your DOCSIS 3.1 channel doesn't have enough power to give a stable connection.
Way too many 'Uncorrectables'.
on 31-01-2023 20:17
I did notice the power difference on channels 27 onwards correlated with the increase in errors
So what's the fix?
on 31-01-2023 20:40
@slappy wrote:I did notice the power difference on channels 27 onwards correlated with the increase in errors
So what's the fix?
Report to VM and they'll check if it's a local area issue, or specific to your line.
on 31-01-2023 20:51
Virgin are throttling your connection in peak hours, you are not guaranteed a specific speed, jus a minimum] if you pay for gigabit.
Using third party software to monitor your connection isn't reliable, but I very much doubt Virgin reducing the downstream is your issue, it is most likely the way you are using the equipment in your home causing the issue, because you need no more than 1Mb to run online gaming.
World of Warcraft is one of the most bandwidth hungry games ou there and it uses tiny amounts of data.
I imagine any difficulty you are experiencing is packet loss through a low quality hub or bad GPU driver
on 31-01-2023 21:09
@ColinsDad wrote:Virgin are throttling your connection in peak hours, you are not guaranteed a specific speed, jus a minimum] if you pay for gigabit.
Using third party software to monitor your connection isn't reliable, but I very much doubt Virgin reducing the downstream is your issue, it is most likely the way you are using the equipment in your home causing the issue, because you need no more than 1Mb to run online gaming.
World of Warcraft is one of the most bandwidth hungry games ou there and it uses tiny amounts of data.
I imagine any difficulty you are experiencing is packet loss through a low quality hub or bad GPU driver
VM don't throttle.
on 31-01-2023 23:11
"Virgin are throttling your connection in peak hours" rubbish, VM do not throttle connections. It look to me to be problem with the high frequencies and unless there is an area fault reported it’s probably a cabinet fault, possibly a bad amp.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 01-02-2023 00:15
I imagine any difficulty you are experiencing is packet loss through a low quality hub or bad GPU driver
If you look at the traffic graph you will see its pfSense, this is running on enterprise hardware. GPU drivers may drop frames but not create latency on networks. I agree most games do not use a lot of bandwidth.
My issue is the packet loss is significant at times causing the VPN to drop when I work or games to disconnect when IO am playing so with respect if you do not know what you are talking about, don't talk as it just causes frustration
Thankyou to others
I thought the point of this place was so I do not have to ring up and a ticket would be raised and the issue investigated by VM
on 01-02-2023 00:27