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Packet Loss

cor3ys
Tuning in

I have been on the 1 gig service since October 2021 and have never had an issue at all.

On the 12th August i received a Text that work was being carried out in my area and on the 15th august i received another text to say work was completed. since the 15th August i have suffered from packet loss which i have never done before on this service...

BQM from the 15th August 

cor3ys_0-1663185025486.png

I left it a couple of weeks to see if it settled down BQM for 2nd September

cor3ys_1-1663185241709.png

and now todays, one month on i am still getting packet loss which keeps dropping my internet out

cor3ys_2-1663185384007.png

I have never suffered packet loss until you carried out some works on the 15th August...

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

263390000000.20000140.946209QAM25626
11390000000.20000140.366287QAM2561
2147000000-0.09999840.366287QAM2562
31550000000.00000040.946209QAM2563
4163000000-0.29999940.946209QAM2564
5171000000-0.59999840.946209QAM2565
6179000000-0.79999940.366287QAM2566
7187000000-1.09999840.366287QAM2567
8195000000-1.29999940.366287QAM2568
9203000000-1.00000040.946209QAM2569
10211000000-0.90000240.366287QAM25610
11219000000-0.90000240.946209QAM25611
12227000000-0.79999940.946209QAM25612
13235000000-0.90000240.946209QAM25613
14243000000-0.70000140.366287QAM25614
15251000000-0.29999940.946209QAM25615
162590000000.40000240.946209QAM25616
172670000000.59999840.946209QAM25617
182750000000.90000240.366287QAM25618
192830000000.50000040.366287QAM25619
202910000000.20000140.946209QAM25620
212990000000.20000140.366287QAM25621
223070000000.50000040.946209QAM25622
233150000000.50000040.946209QAM25623
243230000000.40000240.946209QAM25624
253310000000.09999840.946209QAM25625
273470000000.29999940.946209QAM25627
283550000000.20000140.366287QAM25628
293630000000.20000140.946209QAM25629
303710000000.29999940.946209QAM25630
313790000000.29999940.366287QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26Locked40.94620900
1Locked40.36628700
2Locked40.36628700
3Locked40.94620900
4Locked40.94620900
5Locked40.94620900
6Locked40.36628700
7Locked40.36628700
8Locked40.36628700
9Locked40.94620900
10Locked40.36628700
11Locked40.94620900
12Locked40.94620900
13Locked40.94620900
14Locked40.36628700
15Locked40.94620900
16Locked40.94620900
17Locked40.94620900
18Locked40.36628700
19Locked40.36628700
20Locked40.94620900
21Locked40.36628700
22Locked40.94620900
23Locked40.94620900
24Locked40.94620900
25Locked40.94620900
27Locked40.94620900
28Locked40.36628700
29Locked40.94620900
30Locked40.94620900
31Locked40.36628700

 




 

34 REPLIES 34

Yes exactly, but i assume if you pay more they will do more to fix it, but if your just residential you get what you get and jog on...

Below a second msg from them trying to sell business line

Again I am sorry for this there isn't anything else I can do for you now.

If you wanted to chat with the business team you can do on 0808 159 4252 they are open until 5PM. Thanks 

 

Currently my BQM is all red & like you I have had several techs look at the installation. Yet for the last few weeks all has been fine. 

My Broadband Ping - Virginmedia

Hey Anankha,

I have looked into your connection and can see that there is an SNR issue that we would need to send a technician out to resolve. I can arrange the appointment from here, would you like me to send over a private message, so that we can get this arranged? 

Kind Regards,

Steven_L

Yes, that’s fine. 

My Broadband Ping - Virginmedia

Hey Anankha, thank you for reaching out and I am sorry you are having some connection issue.

I can see you are in PM with my colleague, please do feel free to reach out if you need any more assistance. Thanks 

Matt - Forum Team


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