on 14-09-2022 21:01
I have been on the 1 gig service since October 2021 and have never had an issue at all.
On the 12th August i received a Text that work was being carried out in my area and on the 15th august i received another text to say work was completed. since the 15th August i have suffered from packet loss which i have never done before on this service...
BQM from the 15th August
I left it a couple of weeks to see if it settled down BQM for 2nd September
and now todays, one month on i am still getting packet loss which keeps dropping my internet out
I have never suffered packet loss until you carried out some works on the 15th August...
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
26 | 339000000 | 0.200001 | 40.946209 | QAM256 | 26 |
1 | 139000000 | 0.200001 | 40.366287 | QAM256 | 1 |
2 | 147000000 | -0.099998 | 40.366287 | QAM256 | 2 |
3 | 155000000 | 0.000000 | 40.946209 | QAM256 | 3 |
4 | 163000000 | -0.299999 | 40.946209 | QAM256 | 4 |
5 | 171000000 | -0.599998 | 40.946209 | QAM256 | 5 |
6 | 179000000 | -0.799999 | 40.366287 | QAM256 | 6 |
7 | 187000000 | -1.099998 | 40.366287 | QAM256 | 7 |
8 | 195000000 | -1.299999 | 40.366287 | QAM256 | 8 |
9 | 203000000 | -1.000000 | 40.946209 | QAM256 | 9 |
10 | 211000000 | -0.900002 | 40.366287 | QAM256 | 10 |
11 | 219000000 | -0.900002 | 40.946209 | QAM256 | 11 |
12 | 227000000 | -0.799999 | 40.946209 | QAM256 | 12 |
13 | 235000000 | -0.900002 | 40.946209 | QAM256 | 13 |
14 | 243000000 | -0.700001 | 40.366287 | QAM256 | 14 |
15 | 251000000 | -0.299999 | 40.946209 | QAM256 | 15 |
16 | 259000000 | 0.400002 | 40.946209 | QAM256 | 16 |
17 | 267000000 | 0.599998 | 40.946209 | QAM256 | 17 |
18 | 275000000 | 0.900002 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 0.500000 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 0.200001 | 40.946209 | QAM256 | 20 |
21 | 299000000 | 0.200001 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 0.500000 | 40.946209 | QAM256 | 22 |
23 | 315000000 | 0.500000 | 40.946209 | QAM256 | 23 |
24 | 323000000 | 0.400002 | 40.946209 | QAM256 | 24 |
25 | 331000000 | 0.099998 | 40.946209 | QAM256 | 25 |
27 | 347000000 | 0.299999 | 40.946209 | QAM256 | 27 |
28 | 355000000 | 0.200001 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 0.200001 | 40.946209 | QAM256 | 29 |
30 | 371000000 | 0.299999 | 40.946209 | QAM256 | 30 |
31 | 379000000 | 0.299999 | 40.366287 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
26 | Locked | 40.946209 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.946209 | 0 | 0 |
4 | Locked | 40.946209 | 0 | 0 |
5 | Locked | 40.946209 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.946209 | 0 | 0 |
12 | Locked | 40.946209 | 0 | 0 |
13 | Locked | 40.946209 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 40.946209 | 0 | 0 |
24 | Locked | 40.946209 | 0 | 0 |
25 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 40.946209 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.946209 | 0 | 0 |
30 | Locked | 40.946209 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
on 19-01-2023 19:32
Yes exactly, but i assume if you pay more they will do more to fix it, but if your just residential you get what you get and jog on...
Below a second msg from them trying to sell business line
Again I am sorry for this there isn't anything else I can do for you now.
If you wanted to chat with the business team you can do on 0808 159 4252 they are open until 5PM. Thanks
on 21-01-2023 20:10
on 23-01-2023 20:23
Hey Anankha,
I have looked into your connection and can see that there is an SNR issue that we would need to send a technician out to resolve. I can arrange the appointment from here, would you like me to send over a private message, so that we can get this arranged?
Kind Regards,
Steven_L
on 24-01-2023 01:01
on 26-01-2023 09:12
Hey Anankha, thank you for reaching out and I am sorry you are having some connection issue.
I can see you are in PM with my colleague, please do feel free to reach out if you need any more assistance. Thanks
Matt - Forum Team
New around here?