02-12-2021 21:12 - edited 02-12-2021 21:13
Hi,
I have had lots of issues since upgrading to Gig1, after being told my area isnt over subscribed they did 'maintenance' on my network on the 1st and now my BQM graph is significantly better, now during peak hours the graph isn't all over the place.
However, I get this packet loss... ?
Any ideas on what I should check? It seems to be when the connection isn't really being used mainly?
For comparison it was like this before the area maintenance:
on 03-12-2021 10:50
on 03-12-2021 11:48
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 5.699997 | 40.366287 | QAM256 | 25 |
8 | 195000000 | 2.799999 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 3.000000 | 38.983261 | QAM256 | 9 |
10 | 211000000 | 3.200001 | 38.983261 | QAM256 | 10 |
11 | 219000000 | 3.200001 | 38.983261 | QAM256 | 11 |
12 | 227000000 | 2.599998 | 38.983261 | QAM256 | 12 |
13 | 235000000 | 3.099998 | 38.605377 | QAM256 | 13 |
14 | 243000000 | 3.700001 | 38.983261 | QAM256 | 14 |
15 | 251000000 | 3.900002 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 4.099998 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 4.099998 | 38.983261 | QAM256 | 17 |
18 | 275000000 | 4.400002 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 4.900002 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 5.199997 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 5.900002 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 6.000000 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 5.800003 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 5.800003 | 40.366287 | QAM256 | 24 |
26 | 339000000 | 5.900002 | 40.366287 | QAM256 | 26 |
27 | 347000000 | 5.800003 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 6.099998 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 6.300003 | 40.366287 | QAM256 | 29 |
30 | 371000000 | 6.500000 | 40.366287 | QAM256 | 30 |
31 | 379000000 | 6.500000 | 38.983261 | QAM256 | 31 |
32 | 387000000 | 6.400002 | 38.983261 | QAM256 | 32 |
33 | 395000000 | 6.400002 | 38.983261 | QAM256 | 33 |
34 | 403000000 | 6.300003 | 38.983261 | QAM256 | 34 |
35 | 411000000 | 6.500000 | 40.366287 | QAM256 | 35 |
36 | 419000000 | 6.199997 | 38.983261 | QAM256 | 36 |
37 | 523000000 | 8.900002 | 40.366287 | QAM256 | 37 |
38 | 531000000 | 8.800003 | 40.946209 | QAM256 | 38 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.983261 | 0 | 0 |
35 | Locked | 40.366287 | 0 | 0 |
36 | Locked | 38.983261 | 0 | 0 |
37 | Locked | 40.366287 | 0 | 0 |
38 | Locked | 40.946209 | 0 | 0 |
39 | 96 | 4K | 1880 | QAM4096 | 424 |
39 | Locked | 42 | 6.0 | 2927050668 | 138 |
on 03-12-2021 11:51
on 03-12-2021 11:58
I just rebooted the Hub as I havent since they performed network upgrades in the area (I think that's where the T2's came from). Will post back later an update.
on 03-12-2021 12:27
on 03-12-2021 17:48
That was due to the maintenance I think, I have had no more timeouts since restarting, new stats from this morning (and heavy use):
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 5.699997 | 40.366287 | QAM256 | 25 |
8 | 195000000 | 2.700001 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 3.000000 | 38.983261 | QAM256 | 9 |
10 | 211000000 | 3.200001 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 3.099998 | 38.983261 | QAM256 | 11 |
12 | 227000000 | 2.700001 | 38.983261 | QAM256 | 12 |
13 | 235000000 | 3.099998 | 38.605377 | QAM256 | 13 |
14 | 243000000 | 3.599998 | 38.983261 | QAM256 | 14 |
15 | 251000000 | 4.000000 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 4.000000 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 4.099998 | 38.983261 | QAM256 | 17 |
18 | 275000000 | 4.400002 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 4.900002 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 5.199997 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 5.800003 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 5.900002 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 5.699997 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 5.699997 | 38.983261 | QAM256 | 24 |
26 | 339000000 | 5.800003 | 40.366287 | QAM256 | 26 |
27 | 347000000 | 5.699997 | 38.605377 | QAM256 | 27 |
28 | 355000000 | 6.000000 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 6.199997 | 38.983261 | QAM256 | 29 |
30 | 371000000 | 6.400002 | 40.366287 | QAM256 | 30 |
31 | 379000000 | 6.400002 | 38.983261 | QAM256 | 31 |
32 | 387000000 | 6.400002 | 38.605377 | QAM256 | 32 |
33 | 395000000 | 6.400002 | 38.605377 | QAM256 | 33 |
34 | 403000000 | 6.300003 | 40.366287 | QAM256 | 34 |
35 | 411000000 | 6.300003 | 40.366287 | QAM256 | 35 |
36 | 419000000 | 6.099998 | 38.983261 | QAM256 | 36 |
37 | 523000000 | 8.900002 | 38.983261 | QAM256 | 37 |
38 | 531000000 | 8.699997 | 40.366287 | QAM256 | 38 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.605377 | 0 | 0 |
33 | Locked | 38.605377 | 0 | 0 |
34 | Locked | 40.366287 | 0 | 0 |
35 | Locked | 40.366287 | 0 | 0 |
36 | Locked | 38.983261 | 0 | 0 |
37 | Locked | 38.983261 | 0 | 0 |
38 | Locked | 40.366287 | 0 | 0 |
39 | 96 | 4K | 1880 | QAM4096 | 424 |
39 | Locked | 42 | 6.1 | 401632387 | 0 |
on 03-12-2021 17:49
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 50.520599 | 5120 KSym/sec | 64QAM | 6 |
2 | 25800000 | 51.020599 | 5120 KSym/sec | 64QAM | 8 |
3 | 46200000 | 49.770599 | 5120 KSym/sec | 64QAM | 5 |
4 | 32600000 | 50.770599 | 5120 KSym/sec | 64QAM | 7 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 06-12-2021 11:59
Thanks for your post and updates josh94
We have replied to your other post and send you a private message to take a better look at your connection.
Cheers,
Corey C