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josh94
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Packet Loss

Hi,

I have had lots of issues since upgrading to Gig1, after being told my area isnt over subscribed they did 'maintenance' on my network on the 1st and now my BQM graph is significantly better, now during peak hours the graph isn't all over the place.

However, I get this packet loss... ?

Any ideas on what I should check? It seems to be when the connection isn't really being used mainly?

For comparison it was like this before the area maintenance:

 

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lotharmat
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Re: Packet Loss

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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josh94
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Re: Packet Loss

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000005.69999740.366287QAM25625
81950000002.79999938.983261QAM2568
92030000003.00000038.983261QAM2569
102110000003.20000138.983261QAM25610
112190000003.20000138.983261QAM25611
122270000002.59999838.983261QAM25612
132350000003.09999838.605377QAM25613
142430000003.70000138.983261QAM25614
152510000003.90000238.983261QAM25615
162590000004.09999840.366287QAM25616
172670000004.09999838.983261QAM25617
182750000004.40000240.366287QAM25618
192830000004.90000240.366287QAM25619
202910000005.19999738.983261QAM25620
212990000005.90000238.983261QAM25621
223070000006.00000040.366287QAM25622
233150000005.80000340.366287QAM25623
243230000005.80000340.366287QAM25624
263390000005.90000240.366287QAM25626
273470000005.80000338.983261QAM25627
283550000006.09999840.366287QAM25628
293630000006.30000340.366287QAM25629
303710000006.50000040.366287QAM25630
313790000006.50000038.983261QAM25631
323870000006.40000238.983261QAM25632
333950000006.40000238.983261QAM25633
344030000006.30000338.983261QAM25634
354110000006.50000040.366287QAM25635
364190000006.19999738.983261QAM25636
375230000008.90000240.366287QAM25637
385310000008.80000340.946209QAM25638



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
8Locked38.98326100
9Locked38.98326100
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.98326100
15Locked38.98326100
16Locked40.36628700
17Locked38.98326100
18Locked40.36628700
19Locked40.36628700
20Locked38.98326100
21Locked38.98326100
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
26Locked40.36628700
27Locked38.98326100
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked38.98326100
32Locked38.98326100
33Locked38.98326100
34Locked38.98326100
35Locked40.36628700
36Locked38.98326100
37Locked40.36628700
38Locked40.94620900



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
39964K1880QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
39Locked426.02927050668138
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josh94
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Re: Packet Loss

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 50.3 5120 KSym/sec 64QAM 6
2 25800000 50.8 5120 KSym/sec 64QAM 8
3 46200000 49.8 5120 KSym/sec 64QAM 5
4 32600000 50.8 5120 KSym/sec 64QAM 7


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 10 6 0
3 US_TYPE_STDMA 0 10 5 0
4 US_TYPE_STDMA 0 0 0 0
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josh94
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Re: Packet Loss

I just rebooted the Hub as I havent since they performed network upgrades in the area (I think that's where the T2's came from). Will post back later an update.

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lotharmat
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Re: Packet Loss

Upstream looks to be poorly! - Hight power and t2 and t3 timeouts!
If there are no faults listed on 0800 561 0061 - I'd call it in on 150 (or 0345 454 1111) and register it as a fault!

Or you can wait for forum staff - could be a day or so though!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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josh94
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Re: Packet Loss

That was due to the maintenance I think, I have had no more timeouts since restarting, new stats from this morning (and heavy use):

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000005.69999740.366287QAM25625
81950000002.70000138.983261QAM2568
92030000003.00000038.983261QAM2569
102110000003.20000138.605377QAM25610
112190000003.09999838.983261QAM25611
122270000002.70000138.983261QAM25612
132350000003.09999838.605377QAM25613
142430000003.59999838.983261QAM25614
152510000004.00000038.983261QAM25615
162590000004.00000040.366287QAM25616
172670000004.09999838.983261QAM25617
182750000004.40000240.366287QAM25618
192830000004.90000240.366287QAM25619
202910000005.19999738.983261QAM25620
212990000005.80000338.983261QAM25621
223070000005.90000240.366287QAM25622
233150000005.69999740.366287QAM25623
243230000005.69999738.983261QAM25624
263390000005.80000340.366287QAM25626
273470000005.69999738.605377QAM25627
283550000006.00000040.366287QAM25628
293630000006.19999738.983261QAM25629
303710000006.40000240.366287QAM25630
313790000006.40000238.983261QAM25631
323870000006.40000238.605377QAM25632
333950000006.40000238.605377QAM25633
344030000006.30000340.366287QAM25634
354110000006.30000340.366287QAM25635
364190000006.09999838.983261QAM25636
375230000008.90000238.983261QAM25637
385310000008.69999740.366287QAM25638



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
8Locked38.98326100
9Locked38.98326100
10Locked38.60537700
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.98326100
15Locked38.98326100
16Locked40.36628700
17Locked38.98326100
18Locked40.36628700
19Locked40.36628700
20Locked38.98326100
21Locked38.98326100
22Locked40.36628700
23Locked40.36628700
24Locked38.98326100
26Locked40.36628700
27Locked38.60537700
28Locked40.36628700
29Locked38.98326100
30Locked40.36628700
31Locked38.98326100
32Locked38.60537700
33Locked38.60537700
34Locked40.36628700
35Locked40.36628700
36Locked38.98326100
37Locked38.98326100
38Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
39964K1880QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
39Locked426.14016323870
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josh94
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Re: Packet Loss

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000050.5205995120 KSym/sec64QAM6
22580000051.0205995120 KSym/sec64QAM8
34620000049.7705995120 KSym/sec64QAM5
43260000050.7705995120 KSym/sec64QAM7



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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Corey_C
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Re: Packet Loss

Thanks for your post and updates josh94

 

We have replied to your other post and send you a private message to take a better look at your connection.

 

Cheers,

Corey C

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