Good afternoon all,
Fairly new Virgin Media customer here, over the last few days we have started to notice rubber banding and connection issues when gaming. At first we thought it was a issue with Xbox Live but in the last 24 hours we have seen it impact other devices as well, when running diagnostic tests on the consoles which are connected via ethernet cables we noticed a considerable amount of packet loss occurring (sometimes as high as 66% as shown in the screenshot below.) When contacting Virgin Media via telephone they ran a check and said they could see no issue and had little to no idea what I was talking about concerning packet loss and suggested I speak to Microsoft about the issue (disregarding the fact I said this was happening across multiple devices)
Following the call the packet loss across the devices returned to 0 which we thought was the end of it but sadly in the last hour or so things have been getting worse again, I have registered for the Broadband Quality Monitor but do not have any data to show yet regarding this. Any help would be appreciated as we appear to be going around in circles
