Packet Loss since 19/09

[Chez92]

Noticed some streams freezing and then tried playing online last night and was getting kicked out every now and then, looking at thinkbroadband there's some packet loss issue that started on the 19th of this month and is ongoing still. I'm on Gig1 using the Hub4, noticed recently the maximum ping had stopped flying up to 150 every now and then which was nice until this started happening.

Network status stuff:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	162750000	7.6	40.4	QAM256	4
1	138750000	7.8	40.4	QAM256	1
2	146750000	7.6	40.4	QAM256	2
3	154750000	7.6	40.9	QAM256	3
5	170750000	7.5	39	QAM256	5
6	178750000	7.1	39	QAM256	6
7	186750000	7.2	40.4	QAM256	7
8	194750000	7.5	40.4	QAM256	8
9	202750000	7.6	39	QAM256	9
10	210750000	7.9	40.4	QAM256	10
11	218750000	8.1	40.4	QAM256	11
12	226750000	7.9	40.4	QAM256	12
13	234750000	8	40.4	QAM256	13
14	242750000	8	40.4	QAM256	14
15	250750000	8.1	40.4	QAM256	15
16	258750000	8.3	40.4	QAM256	16
17	266750000	8	40.4	QAM256	17
18	274750000	8.4	40.4	QAM256	18
19	282750000	7.8	40.4	QAM256	19
20	290750000	8	40.4	QAM256	20
21	298750000	8	40.4	QAM256	21
22	306750000	8.6	40.4	QAM256	22
23	314750000	8.6	40.4	QAM256	23
24	322750000	8.6	39	QAM256	24
25	330750000	8.1	40.4	QAM256	25
26	338750000	8.4	40.4	QAM256	26
27	346750000	8.2	40.4	QAM256	27
28	354750000	8.1	40.4	QAM256	28
29	362750000	8.3	40.4	QAM256	29
30	370750000	7.6	38.6	QAM256	30
31	378750000	8.2	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.946209	10	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	38.983261	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
25	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	38.605377	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

5.2

590736713

0

[Chez92]

And here's the upload data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	45.5	5120 KSym/sec	64QAM	2
2	23600000	45	5120 KSym/sec	64QAM	5
3	30100000	45.5	5120 KSym/sec	64QAM	4
4	36600000	45.5	5120 KSym/sec	64QAM	3
5	49600000	45.5	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	23	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	6	0
4	US_TYPE_STDMA	0	0	4	0
5	US_TYPE_STDMA	0	0	19	24

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

39.5

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

4

0

[Ashleigh_C]

Hi there @Chez92

Thank you so much for post and welcome back to the forums.

I'm so sorry to hear that you have been facing these issues with your services and thank you for pasting the Hub status and BQM. 

I've taken a look into the account myself and I cannot see anything that could be causing these disconnections with your Hub. 

Can I ask if this is taking place across wired or WiFi connections? Does it happen on all devices or only on the device you are playing online with? 

Thank you. 

[Chez92]

Hi Ash,

No worries!

This was happening on wired devices straight from the hub4. What I will say is I tried power cycling the router after posting this (I should have done it before, I know!) and it appears to have almost completely solved the problem. There was a tiny blip at 6am today but other than that it's been perfect so I'm happy for this to just be closed.

Thanks a lot for getting back to me though

Cheers

Alex

[Matthew_ML]

Hey Chez92, thank you for confirming this and I'm glad the issue is now resolved for you.

Please do reach out if you need anything in the near future. Thanks