Menu
Reply
  • 30
  • 0
  • 8
all129
On our wavelength
124 Views
Message 11 of 12
Flag for a moderator

Re: Packet Loss and slow speeds in Area 15

Thanks Karen. 

But I have to say that I find that too little, far too late, as a collective response from VM. 

I can understand and accept technical problems. 

I cannot understand and accept why VM's response was to ignore the plain evidence from users and deny the existence of a problem in the N London area, waste our time with tech visits and long phone calls to 150 involving pointless reboots etc, and  - in my case at least - promises to call us back which were never fulfilled.   As so often, the cover up does more harm to reputation and trust than what it tried to hide.

I'm making a formal complaint.

And hope Openreach will be installing next month a line.

0 Kudos
Reply
  • 12.78K
  • 574
  • 1.73K
Forum Team (Retired) Kaz_A
Forum Team (Retired)
113 Views
Message 12 of 12
Flag for a moderator

Re: Packet Loss and slow speeds in Area 15

Hi all129

I appreciate you getting back to me.

If you have not already made the complaint please pop back and let us know and we can support with this for you.

Kindest regards

Kaz

 

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply