But I have to say that I find that too little, far too late, as a collective response from VM.
I can understand and accept technical problems.
I cannot understand and accept why VM's response was to ignore the plain evidence from users and deny the existence of a problem in the N London area, waste our time with tech visits and long phone calls to 150 involving pointless reboots etc, and - in my case at least - promises to call us back which were never fulfilled. As so often, the cover up does more harm to reputation and trust than what it tried to hide.
I'm making a formal complaint.
And hope Openreach will be installing next month a line.