25-01-2021 10:57 - edited 25-01-2021 11:00
Hi - I hoping someone can help me.
I have been having ping issues and drop outs. Speed is usually okay but sometimes does go down where streaming is difficult. Worst of all is that working from home is becoming impossible with high latency and ping jitters. (All equipment is mostly hardwired with cat 6. Ubiquiti wifi plugged in)
I have tried all the hub diagnostics with the latest drop out and 'help' noting:
On looking at this helpful forum, I've monitored my network:
Can someone on the virgin side help here.....
on 26-02-2021 17:42
Hello? - can someone from Virgin update me??
on 01-03-2021 22:39
Can you anyone from virgin help? Been weeks since my last update and the fix date has passed....
on 02-03-2021 12:56
Hello Krish_Vir
Having checked there is a ticket ref F008469535 with and estimated fix date of the 5th March at 10am.
We're sorry this appears to have been pushed back again, the engineers will be working hard to fully resolve this as quickly as possible. We appreciate your patience during this time.
Rob
on 05-03-2021 17:09
Hi
Has this been fixed on the 3rd date I've been given?
I still had problems today during office hours.
on 09-03-2021 13:16
Hi Krish_Vir,
I've just checked the Ticket Reference F008469535, and there is a current estimated resolution date of the 19th March at 10am.
I'm really sorry that you're still waiting for this to be resolved, our engineers will be working as hard as possible to resolve this. I can completely understand your frustration, and really appreciate your patience at this time.
Thanks.
on 19-03-2021 14:31
Hi - has this been fixed now? Or has the fix date been pushed back for a 4th time?
on 20-03-2021 15:36
Hi @Krish_Vir,
I can see that this is still open and estimated fix date 02/04/2021.
Thanks
Sasha - Forum Team
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on 31-03-2021 11:52
That's disappointing this has been pushed back again for a 4th time. Months taken to fix.
Are you still on track to fix on the date you stated?
on 31-03-2021 12:25
Hi @Krish_Vir,
Thanks for getting back to me. I can confirm that this fault currently has an estimated resolution date of 02/04/2021 at 10:00am.
Thanks,
on 01-04-2021 21:25
I think you should wake up and smell the coffee. It's not getting fixed, the best thing you can do is find another provider.