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garymac
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Packet Loss RG12

I have been experiencing serious Packet loss over the last 2 days, the general service status states no issues in my area but when I run a test through my Virgin media app it reports a service disruption in the area?

Can someone look into this please?

Gary. 

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garymac
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Re: Packet Loss RG12

Not a single response, this 2 Bob broadband has to go! Full monthly payment for a half rate service .

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jpeg1
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Re: Packet Loss RG12

Did you call Customer Service when it failed? They would have checked the connection on line and arranged for an engineer visit if required..

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garymac
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Re: Packet Loss RG12

They tell me all is well, their app tells me different .

Jokers .

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jpeg1
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Re: Packet Loss RG12

Go to thinkbroadband.com and set up a BQM. It will provide a record of packet loss

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garymac
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Re: Packet Loss RG12

Yep, that's why I know I have it......

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garymac
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Re: Packet Loss RG12

https://www.thinkbroadband.com/broadband/monitoring/quality/share/523948da3b011b792b25fe3805528f8abf...

Has settled down a little since Monday but I still have it. All day/night .

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jpeg1
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Re: Packet Loss RG12

Well I have seen worse, but I certainly wouldn't be happy with it.

How are your Hub stats?  Any uncorrected errors?

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Re: Packet Loss RG12

Hi garymac, 

 

Thank you for getting in touch. 

 

I have ran some tests and on the back of this I would like to arrange an engineer visit. 

I have sent you a private message in order to clarify some details.  This will appear in the purple envelope on the top right of the page. 

 

Thanks, 

Nat