Hello can someone help me please, just a couple of weeks ago I was leaving as a 20+yr customer who have got vm customers with family friends, because of the constant end of contract problems I was getting, don't want to repost the Ins an outs but I posted on here and a very helpful person helped me instantly and should have a job at vm as his customer skills far exceeds most vm encounters I receive, after flagging for an agent who originally rang and fixed my concerns and helped me stay with vm with a higher ups help, and I started a new very good contract which was gigabit instead of my 500 package at competitive rates, i received my superhub 4 and was told it would be gigabit right away with a quick start package I thought it needed to be configured but anyway was excited to see my new speeds as I have modern wires and hardware.
The speeds were very low hard-wired with a cat 6a cable to my gigabit nvidia shield which I tested an my gigabit router netgear xr500. I contacted an agent who I won't mention though the complaint which was still open from end of contract stuff, he told vm will only except laptop speedtests even though I told him I had gigabit devices, so I had to fork out for a gigabit Ethernet adapter as my laptop is older and 100mb capped, did the test and it was just the exact same as my router speedtest an the nvidia 3/400mbs wired, my wifi phone was getting just over 500 which is insane, I told him after reading the forums which I cannot believe has so many in similar issues, that docsis 3.1 might not be activated at the cabinet as the speeds will not break 450 wired, my 500 package was always over 500 so setup is fine, my dbmv is between 1-4 on all 31 blocks if that helps anyone, so agent tells me put back in router mode so he can do more tests which I did he said it's all good his end smiley face over an over which is very patronizing and just makes me want to leave as its not a joke to me at all, I asked for an engineer as there's obviously a problem which he said I need to pay £25 for... like what is happening to vm right now? is it right I had to buy a Ethernet adapter to do a speed test and now pay for an engineer, im getting lower speeds than the minimum and he left it as what do I want him to do I have the transcript... Is this a joke at this point im sure the higher ups won't be happy to hear all the threads I've just seen, with all the other fast symmetrical isp's out there now it's just not good for buisness or more important reputation I swear some think it's funny, I'm trying my best to be loyal but it's getting very very hard in these challenging times hope someone can help many thanks apologize for the long thread
Kind Regards
