on 29-05-2021 23:07
For the past few months/weeks I've been getting horrific packet loss, especially while gaming, making it unplayable, usually during peak times.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -4 | 40 | 256 qam | 9 |
2 | 211000000 | -4 | 40 | 256 qam | 10 |
3 | 219000000 | -4.2 | 40 | 256 qam | 11 |
4 | 227000000 | -4.2 | 40 | 256 qam | 12 |
5 | 235000000 | -4.5 | 40 | 256 qam | 13 |
6 | 243000000 | -4.7 | 40 | 256 qam | 14 |
7 | 251000000 | -4.7 | 40 | 256 qam | 15 |
8 | 259000000 | -4.7 | 40 | 256 qam | 16 |
9 | 267000000 | -4.5 | 40 | 256 qam | 17 |
10 | 275000000 | -4.7 | 40 | 256 qam | 18 |
11 | 283000000 | -4.7 | 40 | 256 qam | 19 |
12 | 291000000 | -4.7 | 40 | 256 qam | 20 |
13 | 299000000 | -4.5 | 40 | 256 qam | 21 |
14 | 307000000 | -4.5 | 40 | 256 qam | 22 |
15 | 315000000 | -4.7 | 40 | 256 qam | 23 |
16 | 323000000 | -4.7 | 40 | 256 qam | 24 |
17 | 331000000 | -4.5 | 40 | 256 qam | 25 |
18 | 371000000 | -4.4 | 40 | 256 qam | 26 |
19 | 379000000 | -4.2 | 40 | 256 qam | 27 |
20 | 387000000 | -4.5 | 40 | 256 qam | 28 |
21 | 395000000 | -4.5 | 40 | 256 qam | 29 |
22 | 403000000 | -4.4 | 40 | 256 qam | 30 |
23 | 411000000 | -4.2 | 40 | 256 qam | 31 |
24 | 419000000 | -4.2 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 9 | 0 |
2 | Locked | 40.3 | 4 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.3 | 5 | 0 |
5 | Locked | 40.9 | 4 | 0 |
6 | Locked | 40.3 | 7 | 0 |
7 | Locked | 40.3 | 8 | 0 |
8 | Locked | 40.3 | 6 | 0 |
9 | Locked | 40.3 | 5 | 0 |
10 | Locked | 40.9 | 7 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 6 | 0 |
13 | Locked | 40.9 | 6 | 0 |
14 | Locked | 40.9 | 19 | 0 |
15 | Locked | 40.3 | 6 | 0 |
16 | Locked | 40.3 | 7 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 1 | 0 |
19 | Locked | 40.3 | 4 | 0 |
20 | Locked | 40.3 | 7 | 0 |
21 | Locked | 40.3 | 8 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.9 | 8 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200205 | 45.8 | 5120 | 64 qam | 1 |
2 | 25800000 | 44.8 | 5120 | 64 qam | 4 |
3 | 32599870 | 45.3 | 5120 | 64 qam | 3 |
4 | 39399912 | 45.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 188 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
What's going on?
Thanks
on 30-05-2021 14:55
on 30-05-2021 15:03
30-05-2021 16:34 - edited 30-05-2021 16:37
Thanks for the tips, I did do a factory reset 2 days ago the same way you said, didn't make any difference it seems. I called the Service Status number you said, and it said there are issues in my postcode and the engineers are working on a fix. It's been like it for a few months now so not holding out much hope, thanks. (Also fixed the graphs hopefully) (T3 Timeouts are now at 1078)
on 30-05-2021 16:43
on 30-05-2021 16:48
Oh I know all too well about the over utilisation issues in my area, every year or 2 VM sign up too many people and I have huge ping spikes and packet loss until they fix it after 8 or so months, then it happens again a year or so later. Unfortunately can't even switch to another ISP as it's all phone line and that's even worse for me.
on 30-05-2021 17:31
on 01-06-2021 09:10
I've looked into this for you @OokraMoO and it seems that the outage is currently running until 08/06/21 at 09:00
Sorry for the inconvenience this may cause you and we will do all we can to have this resolved for you as soon as possible
Kindest regards,
David_Bn
on 10-06-2021 11:54
It's now the 10th, the issue is still there. I called the service number again and it says all issues resolved, they aren't.
1 | 203000000 | -4 | 40 | 256 qam | 9 |
2 | 211000000 | -4 | 40 | 256 qam | 10 |
3 | 219000000 | -4.2 | 40 | 256 qam | 11 |
4 | 227000000 | -4.4 | 40 | 256 qam | 12 |
5 | 235000000 | -4.5 | 40 | 256 qam | 13 |
6 | 243000000 | -4.7 | 40 | 256 qam | 14 |
7 | 251000000 | -4.7 | 40 | 256 qam | 15 |
8 | 259000000 | -4.7 | 40 | 256 qam | 16 |
9 | 267000000 | -4.5 | 40 | 256 qam | 17 |
10 | 275000000 | -4.7 | 40 | 256 qam | 18 |
11 | 283000000 | -4.5 | 40 | 256 qam | 19 |
12 | 291000000 | -4.5 | 40 | 256 qam | 20 |
13 | 299000000 | -4.4 | 40 | 256 qam | 21 |
14 | 307000000 | -4.4 | 40 | 256 qam | 22 |
15 | 315000000 | -4.5 | 40 | 256 qam | 23 |
16 | 323000000 | -4.5 | 40 | 256 qam | 24 |
17 | 331000000 | -4.5 | 40 | 256 qam | 25 |
18 | 371000000 | -4.2 | 40 | 256 qam | 26 |
19 | 379000000 | -4.2 | 40 | 256 qam | 27 |
20 | 387000000 | -4.5 | 40 | 256 qam | 28 |
21 | 395000000 | -4.5 | 40 | 256 qam | 29 |
22 | 403000000 | -4.4 | 40 | 256 qam | 30 |
23 | 411000000 | -4.2 | 40 | 256 qam | 31 |
24 | 419000000 | -4.2 | 40 | 256 qam | 32 |
1 | Locked | 40.3 | 236 | 0 |
2 | Locked | 40.3 | 60 | 0 |
3 | Locked | 40.3 | 88 | 0 |
4 | Locked | 40.3 | 90 | 0 |
5 | Locked | 40.3 | 158 | 0 |
6 | Locked | 40.3 | 100 | 0 |
7 | Locked | 40.3 | 80 | 0 |
8 | Locked | 40.3 | 78 | 0 |
9 | Locked | 40.3 | 109 | 0 |
10 | Locked | 40.3 | 293 | 0 |
11 | Locked | 40.9 | 137 | 0 |
12 | Locked | 40.3 | 91 | 0 |
13 | Locked | 40.9 | 124 | 0 |
14 | Locked | 40.3 | 62 | 0 |
15 | Locked | 40.3 | 106 | 0 |
16 | Locked | 40.3 | 62 | 0 |
17 | Locked | 40.9 | 165 | 0 |
18 | Locked | 40.3 | 72 | 0 |
19 | Locked | 40.3 | 38 | 0 |
20 | Locked | 40.3 | 71 | 0 |
21 | Locked | 40.9 | 46 | 0 |
22 | Locked | 40.9 | 73 | 0 |
23 | Locked | 40.3 | 60 | 0 |
24 | Locked | 40.3 | 86 | 0 |
1 | 46200000 | 46.5 | 5120 | 64 qam | 1 |
2 | 25800009 | 45.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 45.8 | 5120 | 64 qam | 3 |
4 | 39400000 | 46 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 6128 | 0 |
3 | ATDMA | 0 | 0 | 6 | 0 |
4 | ATDMA | 0 | 0 | 5 | 0 |
on 10-06-2021 14:29
Thanks for keeping us posted OokraMoO,
I can see the SNR is still on track to be resolved to day at 6pm
Keep us posted
Zoie