P2P/torrent throttling and general instability

[BradDodi]

Hi,

I'm a new customer (have had Virgin Media broadband in the past) and I'm suffering from some odd instability when downloading torrents and in general. Not sure if the problems are related.

Firstly when I'm downloading a torrent the whole connection will throttle to the point where it's not usable, not just the torrent download but the whole internet connection via both wired and wifi. The torrent will download at a few kbps so it's not using the full 500mbps and therefore causing a bandwidth issue... though pausing the torrent will immediately fix the issue and the connection returns to normal. Seems to be identical to this? https://community.virginmedia.com/t5/Speed/Virgin-Media-throttling-P2P/td-p/4142828

Throughout the day I'm also getting intermittent connection drops. Has been happening since I signed up.

Any help would be appreciated!

My Superhub 3 stats:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	443000000	5	38	256 qam	37
2	251000000	2.2	38	256 qam	15
3	259000000	2.7	38	256 qam	16
4	267000000	3	38	256 qam	17
5	275000000	3.2	38	256 qam	18
6	283000000	3.7	38	256 qam	19
7	291000000	4.3	38	256 qam	20
8	299000000	5	38	256 qam	21
9	307000000	5.6	38	256 qam	22
10	315000000	6.1	38	256 qam	23
11	323000000	6.5	38	256 qam	24
12	347000000	7	38	256 qam	25
13	355000000	7.1	38	256 qam	26
14	363000000	6.6	38	256 qam	27
15	371000000	6.1	38	256 qam	28
16	379000000	5.8	38	256 qam	29
17	387000000	5.4	38	256 qam	30
18	395000000	5.5	38	256 qam	31
19	403000000	5.5	38	256 qam	32
20	411000000	5.5	38	256 qam	33
21	419000000	5.5	38	256 qam	34
22	427000000	5.5	38	256 qam	35
23	435000000	5.3	38	256 qam	36
24	451000000	4.8	38	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	197	0
2	Locked	38.6	528	25
3	Locked	38.6	398	0
4	Locked	38.9	369	0
5	Locked	38.9	375	0
6	Locked	38.6	389	0
7	Locked	38.9	242	0
8	Locked	38.6	207	0
9	Locked	38.9	182	0
10	Locked	38.6	168	0
11	Locked	38.9	150	0
12	Locked	38.9	260	0
13	Locked	38.9	223	27
14	Locked	38.9	202	0
15	Locked	38.9	199	0
16	Locked	38.9	227	67
17	Locked	38.9	204	0
18	Locked	38.6	125	0
19	Locked	38.9	149	13
20	Locked	38.9	148	0
21	Locked	38.9	184	14
22	Locked	38.9	220	14
23	Locked	38.9	191	16
24	Locked	38.6	259	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	4.725	5120	64 qam	2
2	39400000	4.675	5120	64 qam	4
3	46200000	4.725	5120	64 qam	3
4	60300000	4.725	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Anonymous]

---

@TheSinner wrote:
Is there any update for the issue? It cant be related to a certain area only as this excuse sounds pretty dumb to me. Im from RM16 area and experiencing the same. Under consumer rights and per contract VM IS NOT TO THROTTLE speed of any sorts. Can you please explain whats going on please?

---

VM don't throttle.

No issues here (I disabled DHT in the client which helped with BQM oddities).

[yloops]

I from SM5 UK and experiencing exactly the same thing. Notably running a VPN instantly inprove the situation.  This is unacceptable. When will thete be an update as to what is happening?

[Ayisha_B]

Hello @yloops,

Welcome to our Community Forums and thank you for posting.

Sorry to hear that you are experiencing these issues. As a provider, we do not throttle speeds.

Can you confirm if the instability is when using a wired or wireless connection?

Thanks

[legacy1]

---

@yloops wrote:

I from SM5 UK and experiencing exactly the same thing. Notably running a VPN instantly inprove the situation.  This is unacceptable. When will thete be an update as to what is happening?

---

Running P2P/torrent on the hubs when many connections go flying causes problems testing here in modem mode with the SH1 has no problems.

[Vinsta]

why is it when typing throttling in the search bar there are a huge number of paying customers experiencing this issue ,myself included wether I use a vpn or not the speeds are erratic and unacceptable I pay for 500mb but lucky to get 1mb then a jump to 50mb for a few seconds then back to sub 1mb for minutes.. Skys speeds are not as good as VM but at least they're consistent , when trying to talk to someone you get put through to an Indian call centre who's agents all have the same script telling you to go around the house disconnecting all connected peripherals wasting our time and pee'ing customers off as the problem cannot be relayed properly and the clever but sneaky & disgusting disconnecting of live chat is beyond a joke now.

[z10m]

I’m not trying to defend Virgin but torrents are working fine for me and I’m using full 1150Mbps when downloading torrents (2 Ethernet cables connected to my PC).
So clearly they are not throttling the connection and the issue is elsewhere. 

[Robert_P]

Hello Vinsta,

Sorry to hear of the broadband issues experienced, we appreciate you taking the time to raise this via the forums. We have these tips available to help with broadband issues:

• General broadband help - https://virg.in/vmessential
• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Rob

[Kath_F]

Hi z10m,

 
Thanks for coming back to Steve via private message. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders. You can also view this in the My VM app. 

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.