on 13-05-2020 23:49
Hi,
I'm a new customer (have had Virgin Media broadband in the past) and I'm suffering from some odd instability when downloading torrents and in general. Not sure if the problems are related.
Firstly when I'm downloading a torrent the whole connection will throttle to the point where it's not usable, not just the torrent download but the whole internet connection via both wired and wifi. The torrent will download at a few kbps so it's not using the full 500mbps and therefore causing a bandwidth issue... though pausing the torrent will immediately fix the issue and the connection returns to normal. Seems to be identical to this? https://community.virginmedia.com/t5/Speed/Virgin-Media-throttling-P2P/td-p/4142828
Throughout the day I'm also getting intermittent connection drops. Has been happening since I signed up.
Any help would be appreciated!
My Superhub 3 stats:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 443000000 | 5 | 38 | 256 qam | 37 |
2 | 251000000 | 2.2 | 38 | 256 qam | 15 |
3 | 259000000 | 2.7 | 38 | 256 qam | 16 |
4 | 267000000 | 3 | 38 | 256 qam | 17 |
5 | 275000000 | 3.2 | 38 | 256 qam | 18 |
6 | 283000000 | 3.7 | 38 | 256 qam | 19 |
7 | 291000000 | 4.3 | 38 | 256 qam | 20 |
8 | 299000000 | 5 | 38 | 256 qam | 21 |
9 | 307000000 | 5.6 | 38 | 256 qam | 22 |
10 | 315000000 | 6.1 | 38 | 256 qam | 23 |
11 | 323000000 | 6.5 | 38 | 256 qam | 24 |
12 | 347000000 | 7 | 38 | 256 qam | 25 |
13 | 355000000 | 7.1 | 38 | 256 qam | 26 |
14 | 363000000 | 6.6 | 38 | 256 qam | 27 |
15 | 371000000 | 6.1 | 38 | 256 qam | 28 |
16 | 379000000 | 5.8 | 38 | 256 qam | 29 |
17 | 387000000 | 5.4 | 38 | 256 qam | 30 |
18 | 395000000 | 5.5 | 38 | 256 qam | 31 |
19 | 403000000 | 5.5 | 38 | 256 qam | 32 |
20 | 411000000 | 5.5 | 38 | 256 qam | 33 |
21 | 419000000 | 5.5 | 38 | 256 qam | 34 |
22 | 427000000 | 5.5 | 38 | 256 qam | 35 |
23 | 435000000 | 5.3 | 38 | 256 qam | 36 |
24 | 451000000 | 4.8 | 38 | 256 qam | 38 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 197 | 0 |
2 | Locked | 38.6 | 528 | 25 |
3 | Locked | 38.6 | 398 | 0 |
4 | Locked | 38.9 | 369 | 0 |
5 | Locked | 38.9 | 375 | 0 |
6 | Locked | 38.6 | 389 | 0 |
7 | Locked | 38.9 | 242 | 0 |
8 | Locked | 38.6 | 207 | 0 |
9 | Locked | 38.9 | 182 | 0 |
10 | Locked | 38.6 | 168 | 0 |
11 | Locked | 38.9 | 150 | 0 |
12 | Locked | 38.9 | 260 | 0 |
13 | Locked | 38.9 | 223 | 27 |
14 | Locked | 38.9 | 202 | 0 |
15 | Locked | 38.9 | 199 | 0 |
16 | Locked | 38.9 | 227 | 67 |
17 | Locked | 38.9 | 204 | 0 |
18 | Locked | 38.6 | 125 | 0 |
19 | Locked | 38.9 | 149 | 13 |
20 | Locked | 38.9 | 148 | 0 |
21 | Locked | 38.9 | 184 | 14 |
22 | Locked | 38.9 | 220 | 14 |
23 | Locked | 38.9 | 191 | 16 |
24 | Locked | 38.6 | 259 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 4.725 | 5120 | 64 qam | 2 |
2 | 39400000 | 4.675 | 5120 | 64 qam | 4 |
3 | 46200000 | 4.725 | 5120 | 64 qam | 3 |
4 | 60300000 | 4.725 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-05-2020 23:50
And my network log, just in case that shows something important:
Network Log
Time Priority Description
13/05/2020 22:28:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/05/2020 13:24:6 | notice | DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/05/2020 13:24:6 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/05/2020 22:23:21 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/05/2020 20:40:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/05/2020 07:22:39 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2020 03:32:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/05/2020 17:17:33 | notice | DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/05/2020 17:17:33 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/05/2020 14:49:50 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/05/2020 13:46:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/05/2020 21:36:15 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2020 22:24:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2020 21:25:1 | notice | DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2020 21:25:1 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2020 05:39:59 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2020 18:16:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2020 13:54:58 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/04/2020 19:46:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/04/2020 21:23:36 | notice | DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 14-05-2020 03:14
If you have allowed 100% upload for the Torrent Client then your download will crawl so will your other PC usage, limit it to a Max of about 80-85%
on 14-05-2020 14:20
Yes, I've done this but it doesn't make any difference. The torrent never has much upload speed at all because it cannot download fast enough (kbps).
on 19-05-2020 16:03
Anyone have any ideas about this?
Do the stats I included previously seem OK?
on 21-05-2020 14:09
Ho there @BardDodi,
Cheers for popping back - I am sorry that you're having these issues. Is it just when you are doing torrents or when you are just browsing the internet or using a steaming service too?
I have been able to locate your account from your forum information and I can see that you are currently impacted by a known area issue. This was raised under reference number F008056176 and the estimated fix date is 27th May 2020 - until this is passed we can only do a bare minimum checks I'm afraid.
If you are still having the issue after the area issue has been resolved, we can go ahead and do more in depth checks with you 🙂
I can see it has been around 3 weeks since your last reboot of the Hub so that would be the first thing we would need to do. See how things go and pop back with some updates when you can.
Cheers
Katie - Forum Team
on 10-06-2020 20:34
on 14-06-2020 09:11
Hi BradDodi,
Thanks for coming back to us. My apologies for the broadband issues.
There is a congestion issue in your area affecting the service. F008056176 is the number for your records. The estimated fix date is the 17th June 2020.
Kind regards,
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on 14-06-2020 14:01
Which VPN are you using?
Which Protocol?
on 25-12-2020 18:53