This post is on behalf of my mother in law who is having issues with the broadband speeds in Halesowen B63. Spoke to virgin and they have advised there are issues with utilisation. This has been going on since July 2016 and due for completion on the 5th April 2017. I am just wondering if there is anyone in the area having same issues and if there is a fault code for this?
We will be moving into there house end of April and as i work from home Broadband speed is extremely import and the current 12mb she is getting is not good enough
waste of time looking into it. I've been on to technical support since December 2016 and it's now February. Told that the system needs an upgrade. Paying for business broadband at a premium and getting ridiculous speeds. Yet they still keep signing people up and overloading it more. Been with telewest/virgin for 20 years and this is the first time I am looking elsewhere.
I live in same area, I live on the huntlands estate. Is that where your located at? I've had 2 tech's come out and 1 specialist tech come out and all 3 of them told me there's a problem but for some reason it's not on the system. I've had this problem for months and months, the specialist guy was suppose to ring me back and he never did. This is ridiculous, keep getting told there's not a problem then there is. I know there's a problem, I've even had virgin media second line team go into my laptop and they don't see a problem when there is. I've had enough, I'm on 200MB but yet I get 10mb in evening and weekends.
Thanks for getting in touch, I am sorry to see you have had similar trouble.
I have taken a look and I can see a little bit of trouble with slow speeds during peak times in your area. I have popped the details across to networks to be investigated further and will let you know as soon as I know more.
Thank god! About time that someone has put it on the system, I've had this problem for 6 months yet nobody does anything about it. I thought when I ring up virgin media there suppose to help me? But I must say Thankyou for your help getting round to this problem, when I've rang up virgin media not just the once it's been about 5/6 times. You should read up on my notes, and then I keep getting told there's not a problem. Then I have a problem; then they say they can't do anything. Then I had a specialist tech come out and he said there's a problem but never put notes on the system, and also he never rang me back after 10 days like he said he would. It seems like all virgin media staff do is lie lie lie, so Thankyou for helping me and getting round to this issue. I just hope I'm not going to be waiting another 6 months for it to be fixed, I've been waiting 6 months as it is and it's not on!!!
But Thankyou very much Emma I hope this problem gets sorted soon!
Thanks for keeping in touch, I am sorry to see you have had such trouble getting this issue diagnosed.
I have had word back from networks and a fault has been raised ref F005100505. The current review date is 10/05/2017. I will pop you a PM to discuss this further. Keep an eye out for the Purple Envelope, top right hand corner.