on 24-08-2021 12:32
Hi
I had the ultimate Oomph package installed yesterday. I previously had 200M Broadband which worked fine. Since yesterday I am only getting 9Mbps download speed. Could you take a look for me please? I have copied the data from the Hub 3 below..
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Item | Status | Comments |
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 53700026 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 331000000 | 3.2 | 37 | 256 qam | 25 |
2 | 203000000 | 1.5 | 36 | 256 qam | 9 |
3 | 211000000 | 1.2 | 36 | 256 qam | 10 |
4 | 219000000 | 1 | 36 | 256 qam | 11 |
5 | 227000000 | 0.9 | 36 | 256 qam | 12 |
6 | 235000000 | 0.9 | 36 | 256 qam | 13 |
7 | 243000000 | 0.7 | 36 | 256 qam | 14 |
8 | 251000000 | 1.2 | 36 | 256 qam | 15 |
9 | 259000000 | 1.2 | 36 | 256 qam | 16 |
10 | 267000000 | 1.5 | 36 | 256 qam | 17 |
11 | 275000000 | 1.7 | 37 | 256 qam | 18 |
12 | 283000000 | 2 | 37 | 256 qam | 19 |
13 | 291000000 | 2.2 | 37 | 256 qam | 20 |
14 | 299000000 | 2.2 | 37 | 256 qam | 21 |
15 | 307000000 | 2.4 | 37 | 256 qam | 22 |
16 | 315000000 | 2.7 | 37 | 256 qam | 23 |
17 | 323000000 | 2.7 | 37 | 256 qam | 24 |
18 | 339000000 | 3.2 | 37 | 256 qam | 26 |
19 | 347000000 | 3.5 | 37 | 256 qam | 27 |
20 | 355000000 | 3.7 | 38 | 256 qam | 28 |
21 | 363000000 | 3.7 | 38 | 256 qam | 29 |
22 | 371000000 | 3.7 | 38 | 256 qam | 30 |
23 | 379000000 | 3.7 | 38 | 256 qam | 31 |
24 | 387000000 | 3.5 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 37.9 | 4 | 0 |
2 | Locked | 36.3 | 6 | 0 |
3 | Locked | 36.3 | 5 | 0 |
4 | Locked | 36.3 | 5 | 0 |
5 | Locked | 36.3 | 5 | 0 |
6 | Locked | 36.6 | 6 | 0 |
7 | Locked | 36.6 | 0 | 0 |
8 | Locked | 36.3 | 2 | 0 |
9 | Locked | 36.6 | 0 | 0 |
10 | Locked | 36.6 | 4 | 0 |
11 | Locked | 37.3 | 0 | 0 |
12 | Locked | 37.6 | 5 | 0 |
13 | Locked | 37.6 | 5 | 0 |
14 | Locked | 37.6 | 6 | 0 |
15 | Locked | 37.3 | 0 | 0 |
16 | Locked | 37.6 | 5 | 0 |
17 | Locked | 37.6 | 0 | 0 |
18 | Locked | 37.6 | 0 | 0 |
19 | Locked | 37.6 | 16 | 0 |
20 | Locked | 38.6 | 6 | 0 |
21 | Locked | 38.6 | 5 | 0 |
22 | Locked | 38.6 | 5 | 0 |
23 | Locked | 38.6 | 6 | 0 |
24 | Locked | 38.6 | 0 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700026 | 39.3 | 5120 | 64 qam | 10 |
2 | 39400012 | 36.8 | 5120 | 64 qam | 12 |
3 | 46200004 | 37.8 | 5120 | 64 qam | 11 |
4 | 60300014 | 39.3 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | 3254k;fg87dsfd;kfoA,.iyewrkld |
Primary Downstream Service Flow
SFID | 10470 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 10469 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time | Priority | Description |
24/08/2021 12:04:45 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/08/2021 12:03:57 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 18:55:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:53:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:53:21 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:53:16 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:53:16 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:53:16 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:28:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:27:41 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 14:27:37 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Thank You
Mark
Answered! Go to Answer
on 26-08-2021 19:39
Hi estgeorge,
Thanks again for replying through a private message. As we're not discussing any account information, you can post back publicly instead 🙂
I'm glad changing the cable has helped. As the modem is in mode mode, the light will remain red. It's meant to be magenta but does look more red so that's not a fault. It won't change colour until you put the hub back in to normal router mode.
Let us know if you have any further issues.
Thanks,
on 24-08-2021 12:39
nothing jumps out as wrong that i can see - config file is ok - how are you testing wired or wifi - have you tried a full reset of the hub - hold the button a good 30 sec and then some - dont turn it off let it sort itself out and then try another speed test wired
24-08-2021 12:52 - edited 24-08-2021 12:53
Hi Tony
Have tested both wired and wifi, same results. Have restarted the hub a few times since yesterday, always leaving it for a minute or two before turning it back on. It did briefly give me 90Mbps yesterday evening for about an hour, but then dropped back down again. I was getting an average of 205 on my 200 connection before yesterdays upgrade, the hub is the same one i had before, the only thing the engineer had to do was add a splitter for the TV from the main cable.
Thank You
24-08-2021 13:01 - edited 24-08-2021 13:09
hmmmm - a splitter would have changed the levels by 3 or 4 but with or without it the levels are good but is the clue there somewhere - take the splitter out of the equation - i guess you va a cable from the wall box to the splitter - unscrew that fron the splitter and connect it to the hub so just the one cable - levels should rise - but should be in limits then do a speed test wired - lets see what that say
is the cable from the wall box your original one or a new one supplied by the tech - if a new one do you have the original - if you get slow speeds without the splitter try a different coax cable
on 24-08-2021 13:48
Hi Tony
Tried a hard reset, also just tried connecting straight to the router without going through the splitter, same speed and now the router has a red light. I think this may need an engineer to sort out 😞 Thank you for the advice though, worth a try
cheers
mark
on 26-08-2021 14:24
Hi Mark,
Thanks for your post and apologies to hear you're having an issue since your upgrade.
We can certainly have a look at this for you however I am finding more than one account with your email address so I just want to double check things with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
on 26-08-2021 18:37
Hi estgeorge,
Thanks for coming back to me with your information via private message.
Our diagnostics on your home network and Hub have not found any issues that could account for connection issues. All power levels are at optimal levels, I'm not seeing any errors and there are no open faults in your area either.
Can you please try re-running the speedtest connecting the Hub directly to the Laptop or PC? This will allow us to rule out a third party router issue. Make sure you turn the Hub off, disconnect the router and connect to the PC or Laptop before turning the hub back on.
You'll also need to ensure the network card on the PC or Laptop is 1GB and that the ethernet cable is cat 6e minimum.
Pop back here with your results.
Thanks,
on 26-08-2021 19:39
Hi estgeorge,
Thanks again for replying through a private message. As we're not discussing any account information, you can post back publicly instead 🙂
I'm glad changing the cable has helped. As the modem is in mode mode, the light will remain red. It's meant to be magenta but does look more red so that's not a fault. It won't change colour until you put the hub back in to normal router mode.
Let us know if you have any further issues.
Thanks,