Not reliable and wifi hopeless

[Buddhainuk]

500meg total rubbish never been at the 500 mark or near it only got to 410max a few times but I'm usually getting 380 the WiFi is still rubbish and I'm 6ft away
Not happy just feel let down when do we get the new hub 5 I have hardware that would work on that better than this hub3 which is crap.

[jbrennand]

Can you do the speed tests this way and report what these get
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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

Then if the speeds to the Hub are as they should be -but wifi connections are poor - we can look at resolving that side of things