on 20-05-2022 12:11
I have just upgraded from 500m to 1gb and on speed test I only get 300 tops when on the 500m I was getting over 500mb I have 2 virgin ai boosters too and still not enough speed I have the original black wire that was installed with the 40mb old modem and the house not had the new white cable installed so is the problem
on 21-05-2022 16:15
on 23-05-2022 16:28
Hi @Nothappy22 thanks for your post although I'm sorry to hear of your concerns raised.
Can you please confirm how you are performing the speed tests please, what devices are you using and can you also confirm if you're performing the tests on wifi or a wired ethernet connection?
I have ran diagnostics and there aren't any faults on the service - all power levels, upstream and downstream levels are within specifications so there aren't any reasons why you wouldn't be getting at least the Minimum Guaranteed speeds.
If you could kindly respond to my above points we'll take things from there.
Many thanks