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Gotty1987
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Not getting the speed i pay for

Can anyone help ive only been with virgin about a week (regretting it already) and im paying for 200mb but I don't even get half that speed im lucky if I get 70mb! 

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Superuser
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Re: Not getting the speed i pay for

How are you testing?

Mobile device 3 rooms from the HUB? 

or device with a known Gigabit NIC wired directly to hub using a CAT5E cable or better?

Around 70 sounds like a Wi-Fi ceiling or a 10/100 NIC


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Gotty1987
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Re: Not getting the speed i pay for

Im doing the speed test with my phone on Wi-Fi and my ps4 wired and im sat right at the side of the hub 3.0 I get 44mb to my phone and 69mb to my console :/ 

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Gotty1987
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Re: Not getting the speed i pay for

@kippies this is the Ethernet im using Screenshot_20**:**:**:**:**:**.png

 

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Superuser
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Re: Not getting the speed i pay for

WiFI will vary according to conditions and PS4 speed-tests are notoriously ropey..

Do you have a laptop or something we KNOW has a Gigabit NIC you could connect to HUB using the same cable (cables sweet BTW Smiley Happy)

I'm not trying to defend VM, if you aint getting around headline speed, we need to know why- so test as above we can help you further.

 


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Gotty1987
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Re: Not getting the speed i pay for

No unfortunately I don't have anything else to test with 

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jbrennand
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Message 7 of 8
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Re: Not getting the speed i pay for

Borrow a friend with a gigabit laptop in exchange for a cup of coffee.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Re: Not getting the speed i pay for

Hi Gotty1987, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection. 

 

I have taken a look and I can see an issue with noise in your area. I have raised this to networks to investigate further and I will let you know as soon as I know more. 

 

Speak to you soon. 

 

Emma


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