Not getting the right speed

[GBaddy]

Hi hope someone can help, I’ve had a super hub 4 delivered with an upgrade to the 1GB service, from a super hub 3 and 350mbs. Ive been on the phone to virgin media all morning and they can’t seem to work out why I am only being sent 350mbs to my router. I’ve used SamKnows and everything seems to work from the router but the speed I am getting into the router isn’t what they have promised. They now want to assess this for 30 days, it seems fairly simple to me, is there a way I can get this resolved quicker? 

[Adduxi · Accepted solution]

You need to check the Configuration tab in the Hub's admin pages.  For 1GB the Primary Traffic Flow should be something like 12000000 

It may also be prudent to do a factory reset and this will download the latest file for your Hub.

Try a 60 second pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Note all speed tests need to be done wired directly to the Hub, VM do not guarantee wifi speeds.

[GBaddy]

Thank you so much. That worked! 

really appreciate your help thank you