on 19-02-2022 15:51
Hi All
New to the forum.
I upgraded to M500 when I moved into my new house last year, we have never reached the speeds that are supposed to be guaranteed. It ranges from 65mbps to 95mbps, but never get over 100mbps. I have tried all other normal resolutions, restarts, factory resets, replacing cables etc.
I have took copies of the router status from the Superhub, in case any body can spot any issues with the downstream or upstream. Any pointers would be helpful?
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 362250000 | -1 | 40 | 256 qam | 1 |
2 | 370250000 | -1.2 | 40 | 256 qam | 2 |
3 | 378250000 | -1.9 | 40 | 256 qam | 3 |
4 | 386250000 | -2.2 | 40 | 256 qam | 4 |
5 | 394250000 | -2.7 | 40 | 256 qam | 5 |
6 | 402250000 | -2.5 | 40 | 256 qam | 6 |
7 | 410250000 | -2.9 | 40 | 256 qam | 7 |
8 | 418250000 | -2.9 | 40 | 256 qam | 8 |
9 | 426250000 | -2.7 | 40 | 256 qam | 9 |
10 | 434250000 | -2.5 | 40 | 256 qam | 10 |
11 | 442250000 | -2.5 | 40 | 256 qam | 11 |
12 | 450250000 | -2.7 | 40 | 256 qam | 12 |
13 | 458250000 | -2.2 | 40 | 256 qam | 13 |
14 | 466250000 | -2.7 | 40 | 256 qam | 14 |
15 | 474250000 | -2.7 | 40 | 256 qam | 15 |
16 | 482250000 | -2.2 | 40 | 256 qam | 16 |
17 | 490250000 | -2.7 | 40 | 256 qam | 17 |
18 | 498250000 | -2.7 | 40 | 256 qam | 18 |
19 | 506250000 | -2.7 | 40 | 256 qam | 19 |
20 | 514250000 | -2.7 | 40 | 256 qam | 20 |
21 | 522250000 | -3 | 40 | 256 qam | 21 |
22 | 530250000 | -3.2 | 40 | 256 qam | 22 |
23 | 538250000 | -2.9 | 40 | 256 qam | 23 |
24 | 546250000 | -3.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 0 | 0 |
2 | Locked | 40.3 | 0 | 0 |
3 | Locked | 40.9 | 12 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.9 | 0 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 40.3 | 0 | 0 |
8 | Locked | 40.3 | 0 | 0 |
9 | Locked | 40.9 | 5 | 0 |
10 | Locked | 40.3 | 4 | 0 |
11 | Locked | 40.9 | 4 | 0 |
12 | Locked | 40.3 | 0 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 0 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.3 | 0 | 0 |
20 | Locked | 40.3 | 4 | 0 |
21 | Locked | 40.9 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.3 | 6 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400000 | 51 | 5120 | 64 qam | 6 |
2 | 46200000 | 51 | 5120 | 64 qam | 5 |
3 | 32600000 | 50.8 | 5120 | 64 qam | 7 |
4 | 25800000 | 50.3 | 5120 | 64 qam | 8 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-02-2022 16:26
Upstream power is right at the upper limit. It should be between 34 and 51.
However your speeds suggest you are only using a 10/100 NIC? Have you checked with a known good Cat 6a cable that you are getting a Gigabit NIC connection?
Check the Configuration tab and see what the Primary Downstream Flow is set to ?
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on 21-02-2022 16:41
Hello @Dolman17,
I am sorry for the issues with your service.
Thank you for reaching out to us.
Can you please tell me how everything is for you? How is your wired connection?
Many thanks,
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