Not getting fast broadband

[Slowifi4me]

Just upgraded to 1gb broadband and hub4 a few days ago but not had speed test over 500mb surely this isn't normal, tried reseting leaving it off for abit so not sure where to go from here.

[Ayisha_B]

My pleasure 😄

[neilbz]

I am having the same problem. I am getting around  500Mbps on an ethernet connected PC and about 400 Mbps on a wifi connected Chromebook and similarly and 300Mbps with phone. The Chromebook and phone speeds are what I would expect from wifi and am happy about them. 

Re the PC speeds I have checked the network adapter and it indicates it is capable of 1Gbps . The cable category I don't know but the fact that is can carry more than 500Mbps suggests it is category 5e or above( or is that a false assumption.?)

 The VM Connect app suggests the Hub 5 I have is operating at 1GMbps . Could it be that my local area can't offer 1GMbs and VM didn't flag that up when I upgraded? 

Suggestions please. 

Thanks

[John_GS]

Morning neilbz

Thanks for posting and welcome back to the community - please do make your own thread in future 🙂

I am sorry for any lower than expected speeds.

Please do a speedtest via Ethernet with that device connected only at samknows.com/realspeed

Keep us posted,

[neilbz]

Useful  info thanks.

Speed to Sam Knows Enabled Device 1142Mbps

Speed to computer 400Mbps

Suggests that the problem lies with my equipment i.e. ageing (11 years old) PC and/or  ethernet cable. Good to know

Thanks again. Will remember to open own thread in future