Not getting fast broadband

[stuorr]

I have exactly the same issue, im not even getting close to 500. Sam knows shows that speed getting to the router but even wired connections dont get much past 200 or 300.

[jbrennand]

Do the speed tests this way
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you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets on Downstream and Upstream.

[John_GS]

Hi stuorr,

Thanks for posting, apologies for the lower than expected speeds. Have you been able to follow the great advice from jbrennand? Let us know if you need further assistance. Best,