Not getting advertised upload speeds on 1gig

[marshmellowman]

I'm not getting the advertised speeds; while I expect fluctuation I'm never able to actually get 1GB. Can you spot any obvious issues?

[scrd01]

Hi

i could be wrong here, i'm only a user

looking at your first screenshot in the bottom left corner

service provider virgin 1000x50

those 2 figues above appear to relate to up/down speeds

my own speedtest appears to confirm that

[jbrennand]

Do speedtests this way and look at the last 3 links
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As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[jem101]

Bear in mind that due to the Hub 4 having 1 Gigabit ports and allowing for the ethernet overheads, you are never going to see more than about 950 Mb/s on a wired PC. The Realspeed test you show in the first port is just about spot on.

What is much more interesting is that your hub is reporting as having a single DOCSIS 3.1 upstream channel as well as the usual four D3.0 channels. So, either something has gone horrendously wrong with the hubs reporting or VM are quietly trialing a 3.1 upstream configuration and you are lucky enough to be in on it.

Anyhow, speed wise, you seem to be just fine.

John

[JCopeland]

As the poster above said, you are getting max throughput for a 1g ethernet link - Nothing is 100% efficient 👍

Google something like 'real world ethernet speeds' if you want to understand deeper.

FYI, when my Hub 4 works, I rarely get over 900 Mbps but I'm ok with that considering how slow it can go!!

[jbrennand]

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@jem101 wrote:

What is much more interesting is that your hub is reporting as having a single DOCSIS 3.1 upstream channel as well as the usual four D3.0 channels. So, either something has gone horrendously wrong with the hubs reporting or VM are quietly trialing a 3.1 upstream configuration and you are lucky enough to be in on it.

John

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Good spot John 😎

[jem101]

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@jbrennand wrote:

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Good spot John 😎

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Shush, I don't want people to start thinking I know what I'm talking about .......😉

John

[legacy1]

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@marshmellowman wrote:

Can you spot any obvious issues?

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Looks fine.

[Zach_R]

Hi @marshmellowman,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're not completely happy with the speeds you're getting. If you're on a 1Gig package then from what I can see in your screenshots you're getting what we would expect.

If you head to this page of our site, which talks more about broadband speeds, you'll see that your minimum guaranteed download speed is 565 Mbps and your expected speed range for upload is 47 - 52 Mbps. Based off of that, I can't see anything of concern with your results.

If there's anything more we can help you with, let us know.

Thanks,
 

[OliDude]

Only device i have seen hit full speed over lan is my ps5 hits 1030 mbs

Even my recent new Razer Gaming laptop only hits 950 mbs over ethernet