Not getting M350 speeds

[jdubs]

Hi there, 

Am on VM's M350 fibre but speeds have dropped dramatically in past few days (barely getting 20MBs on wired/wireless connections).  I connect using my own Mesh router network but speeds have never been this bad.  

Have pasted Hub 3 specs below:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306750000	6.4	38	256 qam	22
2	138750000	7.9	38	256 qam	1
3	146750000	8.1	37	256 qam	2
4	154750000	8.4	38	256 qam	3
5	162750000	8.3	38	256 qam	4
6	170750000	8.5	38	256 qam	5
7	178750000	8.1	38	256 qam	6
8	186750000	8	38	256 qam	7
9	194750000	8	38	256 qam	8
10	202750000	8	38	256 qam	9
11	210750000	8	38	256 qam	10
12	218750000	7.8	38	256 qam	11
13	226750000	7.3	37	256 qam	12
14	234750000	6.8	37	256 qam	13
15	242750000	6.6	38	256 qam	14
16	250750000	6.4	38	256 qam	15
17	258750000	5.9	38	256 qam	16
18	266750000	4.4	37	256 qam	17
19	274750000	4.6	37	256 qam	18
20	282750000	6.1	38	256 qam	19
21	290750000	6.4	38	256 qam	20
22	298750000	6.4	37	256 qam	21
23	314750000	6.4	38	256 qam	23
24	322750000	6.9	38	256 qam	24

Any help/insight provided would be much appreciated, thanks!

[jdubs]

Copy of recent error log:

Network Log

Time Priority Description

20/09/2021 18:19:34	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 17:52:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 17:52:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 17:50:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 17:50:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 17:46:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 17:43:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 07:22:30	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 07:22:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 03:01:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Thats only a partial set - can you do this.......
___________________________________

Copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Brava210]

you need to post all the logs..... Up stream specs etc

[jdubs]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306750000	6.5	38	256 qam	22
2	138750000	7.9	38	256 qam	1
3	146750000	8.3	37	256 qam	2
4	154750000	8.4	38	256 qam	3
5	162750000	8.3	38	256 qam	4
6	170750000	8.5	38	256 qam	5
7	178750000	8.1	38	256 qam	6
8	186750000	8	38	256 qam	7
9	194750000	8	38	256 qam	8
10	202750000	8	38	256 qam	9
11	210750000	8	38	256 qam	10
12	218750000	7.9	38	256 qam	11
13	226750000	7.4	37	256 qam	12
14	234750000	6.8	37	256 qam	13
15	242750000	6.8	38	256 qam	14
16	250750000	6.4	38	256 qam	15
17	258750000	5.9	38	256 qam	16
18	266750000	4.5	37	256 qam	17
19	274750000	4.6	37	256 qam	18
20	282750000	6.1	38	256 qam	19
21	290750000	6.5	38	256 qam	20
22	298750000	6.5	37	256 qam	21
23	314750000	6.5	38	256 qam	23
24	322750000	6.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	6	0
2	Locked	38.6	9	0
3	Locked	37.6	4	0
4	Locked	38.9	6	0
5	Locked	38.9	5	0
6	Locked	38.6	5	0
7	Locked	38.9	6	0
8	Locked	38.6	5	0
9	Locked	38.9	5	0
10	Locked	38.6	4	0
11	Locked	38.9	5	0
12	Locked	38.6	5	0
13	Locked	37.6	5	0
14	Locked	37.3	6	0
15	Locked	38.6	5	0
16	Locked	38.6	5	0
17	Locked	38.6	12	0
18	Locked	37.6	0	0
19	Locked	37.3	2	0
20	Locked	38.9	5	0
21	Locked	38.6	5	0
22	Locked	37.6	6	0
23	Locked	38.6	0	0
24	Locked	38.6	5	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	39.3	5120	64 qam	9
2	39399954	36.8	5120	64 qam	12
3	46200053	37.8	5120	64 qam	11
4	53700000	37.8	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jdubs]

Network Log

Time Priority Description

20/09/2021 19:03:50	notice	LAN login Success;CM-MAC=x MAC=x;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 19:00:5	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=x-MAC=x;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 18:19:34	notice	LAN login Success;CM-MAC=x-MAC=x;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 17:52:21	Warning!	RCS Partial Service;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
20/09/2021 17:52:18	notice	LAN login Success;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
20/09/2021 17:50:11	Warning!	RCS Partial Service;CM-MAC=x-MAC=x-QOS=1.1;CM-VER=3.0;
20/09/2021 17:50:10	Warning!	Lost MDD Timeout;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
20/09/2021 17:46:19	Warning!	RCS Partial Service;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
18/09/2021 17:43:2	critical	No Ranging Response received - T3 time-out;CM-MAC=x-MAC=x-QOS=1.1;CM-VER=3.0;
18/09/2021 07:22:30	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
18/09/2021 07:22:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
17/09/2021 03:01:18	critical	No Ranging Response received - T3 time-out;CM-MAC=x-MAC=x-QOS=1.1;CM-VER=3.0;
14/09/2021 19:22:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
14/09/2021 19:22:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
14/09/2021 12:38:50	Warning!	RCS Partial Service;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
14/09/2021 01:32:17	critical	No Ranging Response received - T3 time-out;CM-MAC=x-MAC=x-QOS=1.1;CM-VER=3.0;
11/09/2021 12:36:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
11/09/2021 12:36:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
09/09/2021 09:56:55	Warning!	RCS Partial Service;CM-MAC=x-MAC=x=1.1;CM-VER=3.0;
09/09/2021 09:56:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=x-MAC=x-QOS=1.1;CM-VER=3.0;

[jdubs]

Here is ThinkBB graph thus far...

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/549341b82130bd542bed941e260cc67d8e9efe74][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/549341b82130bd542bed941e260cc67d8e9efe74.png[/img][/url]

[lotharmat · Accepted solution]

You need to enable ICMP echo requests on your home kit!

[jdubs]

Sorry, minor oversight on my part, have enabled now, thanks!

[lotharmat]

Awesome - it's starting to populate now!