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CrystalGipsy
On our wavelength
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Message 1 of 6
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Not getting Expected Speed Range on Vivid 350 ever

I got upgraded to Vivid 350 in March and since then its not once hit within the expected speed range 0f 320-372 mb/s or the uploads of 36mb/s. On average its 220mb/s down and 20mb/s up. Whats going on here?

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jbrennand
Alessandro Volta
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Message 2 of 6
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Re: Not getting Expected Speed Range on Vivid 350 ever

Log into the Hub settings and look in the config file at the maximum dowstream and upstream transmission rates to see if the upgrade has actually been applied - they sometimes "forget". Post it up here if you cant spot it.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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CrystalGipsy
On our wavelength
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Message 3 of 6
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Re: Not getting Expected Speed Range on Vivid 350 ever

1	322750000	-1.7	38	256 qam	24
2	194750000	-0.7	37	256 qam	8
3	202750000	-1	37	256 qam	9
4	210750000	-1.5	36	256 qam	10
5	218750000	-1.7	37	256 qam	11
6	226750000	-1.7	36	256 qam	12
7	234750000	-1.9	37	256 qam	13
8	242750000	-2	37	256 qam	14
9	250750000	-2	37	256 qam	15
10	258750000	-1.5	37	256 qam	16
11	266750000	-1.5	37	256 qam	17
12	274750000	-1.7	37	256 qam	18
13	282750000	-1.5	37	256 qam	19
14	290750000	-1.9	37	256 qam	20
15	298750000	-1.7	37	256 qam	21
16	306750000	-1.5	37	256 qam	22
17	314750000	-1.9	37	256 qam	23
18	402750000	-4.2	37	256 qam	25
19	410750000	-4.2	37	256 qam	26
20	418750000	-4.5	37	256 qam	27
21	426750000	-4.5	38	256 qam	28
22	434750000	-5.2	38	256 qam	29
23	442750000	-5.2	37	256 qam	30
24	450750000	-5	38	256 qam	31


Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	3224	72
2	Locked	37.3	5508	21
3	Locked	37.3	4061	133
4	Locked	36.6	7065	192
5	Locked	37.3	7930	140
6	Locked	36.6	7099	296
7	Locked	37.6	17460	314
8	Locked	37.6	21673	106
9	Locked	37.6	21467	37
10	Locked	37.3	14817	104
11	Locked	37.3	13652	223
12	Locked	37.6	5021	169
13	Locked	37.6	4509	171
14	Locked	37.6	4158	227
15	Locked	37.6	4239	183
16	Locked	37.6	3978	159
17	Locked	37.6	3426	124
18	Locked	37.3	4432	92
19	Locked	37.6	4374	165
20	Locked	37.6	4037	232
21	Locked	38.6	4098	216
22	Locked	38.6	9948	51909
23	Locked	37.6	5400	561
24	Locked	38.9	3535	131
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	45800000	4.4	5120	64 qam	1
2	53700000	4.4	5120	64 qam	4
3	27400000	4.1	5120	64 qam	3
4	35800000	4.25	5120	64 qam	2


Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
Primary Downstream Service Flow
SFID	28118
Max Traffic Rate	402500000
Max Traffic Burst	42600
Min Traffic Rate	0


Primary Upstream Service Flow
SFID	28695
Max Traffic Rate	22010000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort
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jbrennand
Alessandro Volta
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Message 4 of 6
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Re: Not getting Expected Speed Range on Vivid 350 ever

You are on the 350/20 service. The 35 upstream update hasn't been applied. Your slower download speeds will be due to something else. Are you testing on wifi or ethernet cable connected devices? If just wifi, test on one connected by Cat5e/6 cable directly into the Hub in modem mode.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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CrystalGipsy
On our wavelength
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Message 5 of 6
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Re: Not getting Expected Speed Range on Vivid 350 ever

Testing Wired, already in modem mode I don't use the hub as a router,

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wackydude1234
Superfast
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Message 6 of 6
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Re: Not getting Expected Speed Range on Vivid 350 ever

same here, got new connection on friday, vivid 350 (imagine if i went with 500 like i was considering) only getting around 200mbps

My Broadband Ping - Test
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