Not getting 1gig speed

[abigailH95]

Hi all, 

Im having trouble with my hub 4. Im on a 1gig package but I am only getting about 90mbps. I used to get close to 1gig for a while then it would drop right down. A simple restart of the hub would then bring it back up.

Now restarting the hub does not bring the speed back up, so its constantly at 90mbps. I have also reset the hub with a pin and have restored to factory defauts (in the virgin hub settings) but no luck.

Using Samknows i can see that to my hub 4 is 1100mbps but from my hub to devices is 90mbps.

Any help would be much appreciated 😀

[jpeg1]

Is the reduced speed with both ethernet and WiFi connected devices? 

[abigailH95]

Yes it is the same speed on ethernet and WiFi

[jpeg1]

OK. The next step is to to go to your Hub on 192.168.0.1.  Copy and paste on here, as text, the data from the Downstream, Upstream and Log files. 

[abigailH95]

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm


Primary Downstream Service Flow
SFID
270726
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
270725
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

[jpeg1]

Can you post the other data please? 

[abigailH95]

Network Log
Time Priority Description
Thu 01/01/1970 00:01:27 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:31 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:31 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/09/2022 19:18:01 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:24 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/09/2022 19:28:52 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/09/2022 20:48:20 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:24 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:25 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/09/2022 21:11:11 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/09/2022 21:11:21 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/09/2022 21:11:37 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[abigailH95]

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 331000000 -0.4 37.6 QAM256 25
1 139000000 2.1 37.6 QAM256 1
2 147000000 1.9 37.6 QAM256 2
3 155000000 1.9 37.6 QAM256 3
4 163000000 1.4 37.6 QAM256 4
5 171000000 0.8 37.6 QAM256 5
6 179000000 0.5 37.4 QAM256 6
7 187000000 0.3 37.4 QAM256 7
8 195000000 0.1 37.6 QAM256 8
9 203000000 0 37.6 QAM256 9
10 211000000 -0.1 37.4 QAM256 10
11 219000000 -0.1 37.6 QAM256 11
12 227000000 0 37.4 QAM256 12
13 235000000 0.1 37.6 QAM256 13
14 243000000 0.2 37.6 QAM256 14
15 251000000 0.1 37.4 QAM256 15
16 259000000 0.3 37.4 QAM256 16
17 267000000 0.1 37.4 QAM256 17
18 275000000 -0.1 37.6 QAM256 18
19 283000000 -0.2 38.6 QAM256 19
20 291000000 -0.1 37.6 QAM256 20
21 299000000 0.3 37.4 QAM256 21
22 307000000 0.1 37.6 QAM256 22
23 315000000 -0.1 37.6 QAM256 23
24 323000000 -0.5 37.4 QAM256 24
26 339000000 -0.7 37.6 QAM256 26
27 347000000 -0.7 37.6 QAM256 27
28 355000000 -0.8 37.6 QAM256 28
29 363000000 -0.7 37.6 QAM256 29
30 371000000 -0.6 38.6 QAM256 30
31 379000000 -0.7 38.6 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 Locked 37.636276 0 0
1 Locked 37.636276 0 0
2 Locked 37.636276 0 0
3 Locked 37.636276 27 0
4 Locked 37.636276 0 0
5 Locked 37.636276 0 0
6 Locked 37.355988 0 0
7 Locked 37.355988 0 0
8 Locked 37.636276 2 0
9 Locked 37.636276 0 0
10 Locked 37.355988 0 0
11 Locked 37.636276 0 0
12 Locked 37.355988 0 0
13 Locked 37.636276 0 0
14 Locked 37.636276 0 0
15 Locked 37.355988 0 0
16 Locked 37.355988 0 0
17 Locked 37.355988 0 0
18 Locked 37.636276 0 0
19 Locked 38.605377 0 0
20 Locked 37.636276 0 0
21 Locked 37.355988 0 0
22 Locked 37.636276 0 0
23 Locked 37.636276 0 0
24 Locked 37.355988 0 0
26 Locked 37.636276 0 0
27 Locked 37.636276 0 0
28 Locked 37.636276 0 0
29 Locked 37.636276 0 0
30 Locked 38.605377 0 0
31 Locked 38.605377 0 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1880 QAM4096 728


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked 40 -2.4 352598837 128

[abigailH95]

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 51 5120 KSym/sec 64QAM 3
2 49600000 51.5 5120 KSym/sec 64QAM 1
3 30100000 51 5120 KSym/sec 64QAM 4
4 43100000 51.3 5120 KSym/sec 64QAM 2
5 23600000 50.5 5120 KSym/sec 64QAM 5


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
5 US_TYPE_STDMA 0 0 0 0


3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.4 47.0 2K QAM8


3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 208 53.4 0 0

[jpeg1]

The upstream channels are not working as they should, and this can have an effect on the download speeds as well. 

You need a technician visit to sort this out. You could try phoning in, but it would probably be easier to wait for one of the forum staff to pick this up.