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corky123
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Message 1 of 17
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No upload speed

Hi,

I noticed my download speed is slow, but I have no upload speed, it’s only 0.5mb.

I can’t seem to post the complete log as it says too many characters even if I post twice it won’t post.

here is my upload log.

powered down the hub for 5 mins and turned back on same issue.

can anyone help.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000045.5205995120 KSym/sec64QAM6
23260000045.7705995120 KSym/sec64QAM5
33940000045.7705995120 KSym/sec64QAM4
44620000046.2705995120 KSym/sec64QAM3


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0010
2US_TYPE_STDMA00100
3US_TYPE_STDMA0040
4US_TYPE_STDMA0040

 

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lotharmat
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Message 2 of 17
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Re: No upload speed

Are there any known issues listed on 0800 561 0061?



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Hub 3 - Modem Mode - TP-Link Archer C7

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corky123
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Message 3 of 17
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Re: No upload speed

Thanks for the quick reply, i just called the number and it does seem they are trying to fix an issue in my area.

I will keep that number handy for future reference.

Cheers. 

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lotharmat
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Message 4 of 17
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Re: No upload speed

No worries - Hopefully it will be fixed soon!



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Hub 3 - Modem Mode - TP-Link Archer C7

John_GS
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Message 5 of 17
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Re: No upload speed

Hi @corky123

Thanks for posting. Apologies for the upload speed issue. I've done a system check today, there's a few downstream channels out of spec.

This will need a tech visit to the property. 

I shall send you a PM now to assist further.

Best,

John_GS
Forum Team


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corky123
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Message 6 of 17
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Re: No upload speed

Hi, ok thanks, but it seems to all be working fine anyway at the moment.

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John_GS
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Message 7 of 17
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Re: No upload speed

Hi @corky123

Thanks for your message. It's great that you are getting the speeds but you still need a tech for the aforementioned reason about the downstream channels. Please provide me the information asked via PM to arrange this.

Best,

John_GS
Forum Team


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corky123
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Message 8 of 17
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Re: No upload speed

Sorry to ask, but how do you know some of my downstream channels are out of spec when you don’t know my location ?

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carl_pearce
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Message 9 of 17
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Re: No upload speed


@corky123 wrote:

Sorry to ask, but how do you know some of my downstream channels are out of spec when you don’t know my location ?


Your Public IP address is visible to the VM team.

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corky123
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Message 10 of 17
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Re: No upload speed

Ok good answer lol, I was just being careful that’s all as it seems to be working fine from what I can see.

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