No upload speed

[corky123]

Hi,

I noticed my download speed is slow, but I have no upload speed, it’s only 0.5mb.

I can’t seem to post the complete log as it says too many characters even if I post twice it won’t post.

here is my upload log.

powered down the hub for 5 mins and turned back on same issue.

can anyone help.

data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	45.520599	5120 KSym/sec	64QAM	6
2	32600000	45.770599	5120 KSym/sec	64QAM	5
3	39400000	45.770599	5120 KSym/sec	64QAM	4
4	46200000	46.270599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	10	0
3	US_TYPE_STDMA	0	0	4	0
4	US_TYPE_STDMA	0	0	4	0

[lotharmat]

Are there any known issues listed on 0800 561 0061?

[corky123]

Thanks for the quick reply, i just called the number and it does seem they are trying to fix an issue in my area.

I will keep that number handy for future reference.

Cheers. 

[lotharmat]

No worries - Hopefully it will be fixed soon!

[John_GS]

Hi @corky123

Thanks for posting. Apologies for the upload speed issue. I've done a system check today, there's a few downstream channels out of spec.

This will need a tech visit to the property. 

I shall send you a PM now to assist further.

Best,

[corky123]

Hi, ok thanks, but it seems to all be working fine anyway at the moment.

[John_GS]

Hi @corky123

Thanks for your message. It's great that you are getting the speeds but you still need a tech for the aforementioned reason about the downstream channels. Please provide me the information asked via PM to arrange this.

Best,

[corky123]

Sorry to ask, but how do you know some of my downstream channels are out of spec when you don’t know my location ?

[carl_pearce]

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@corky123 wrote:

Sorry to ask, but how do you know some of my downstream channels are out of spec when you don’t know my location ?

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Your Public IP address is visible to the VM team.

[corky123]

Ok good answer lol, I was just being careful that’s all as it seems to be working fine from what I can see.