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Paul-Cope
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Message 1 of 6
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No upload speed on wired connection

I am unable to upload anything whilst on wired connection but can download. On WiFi I can do both, can anyone help as I’ve spoken to the technical team over the phone but they can’t help me. 

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jbrennand
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Message 2 of 6
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Re: No upload speed on wired connection

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!).  Also check that all looks good with the outside cabling and wall box. 

 If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return.   On the first page up [there should be no need to login] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream, &  network logs.  Don't worry about the formatting it can be easily read, but try to avoid using screen shots & don’t include personal data or mac addresses - blank them out.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Paul52
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Message 3 of 6
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Re: No upload speed on wired connection

All cables are fine and secure.
below is the data for the router.

Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online
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Paul52
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Message 4 of 6
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Re: No upload speed on wired connection

All cables are fine and secure.
below is the data for the router.

Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online



Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800000 45.5 5120 16 qam 4
2 32600000 47 5120 16 qam 3
3 39400000 47 5120 16 qam 2
4 46200000 45.5 5120 16 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 -3.5 38 256 qam 21
2 419000000 -5 38 256 qam 30
3 411000000 -4.9 38 256 qam 29
4 403000000 -4.7 38 256 qam 28
5 395000000 -4.5 38 256 qam 27
6 387000000 -4.4 38 256 qam 26
7 379000000 -4.2 38 256 qam 25
8 323000000 -4.5 38 256 qam 24
9 315000000 -4.4 38 256 qam 23
10 307000000 -4 38 256 qam 22
11 291000000 -3.2 38 256 qam 20
12 283000000 -2.9 38 256 qam 19
13 275000000 -2.7 38 256 qam 18
14 267000000 -2.5 38 256 qam 17
15 259000000 -2 38 256 qam 16
16 251000000 -1.7 38 256 qam 15
17 243000000 -1.5 38 256 qam 14
18 235000000 -1 38 256 qam 13
19 227000000 -0.5 38 256 qam 12
20 219000000 0 40 256 qam 11
21 211000000 0.2 40 256 qam 10
22 203000000 0.7 40 256 qam 9
23 195000000 1 40 256 qam 8
24 187000000 1.4 40 256 qam 7


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 59 0
2 Locked 38.9 72 0
3 Locked 38.6 81 0
4 Locked 38.9 84 0
5 Locked 38.6 66 0
6 Locked 38.6 47 0
7 Locked 38.6 40 0
8 Locked 38.6 71 0
9 Locked 38.6 69 0
10 Locked 38.9 74 0
11 Locked 38.9 31 0
12 Locked 38.9 31 0
13 Locked 38.9 35 0
14 Locked 38.9 32 0
15 Locked 38.9 20 0
16 Locked 38.6 25 0
17 Locked 38.9 19 0
18 Locked 38.9 34 0
19 Locked 38.9 21 0
20 Locked 40.3 13 0
21 Locked 40.3 18 0
22 Locked 40.3 13 0
23 Locked 40.3 14 0
24 Locked 40.3 12 0


Network Log
Time Priority Description
2018-12-11 14:36:40.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 14:36:40.00 notice DHCP Renew - lease parameters tftp file-Vee7a9a364ea87600.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 19:34:24.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-15 01:32:49.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-16 00:09:59.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-16 00:09:59.00 notice DHCP Renew - lease parameters tftp file-Vee7a9a364ea87600.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-16 08:51:37.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 04:50:50.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 19:31:58.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-24 16:36:45.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-25 18:44:37.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-25 18:44:37.00 notice DHCP Renew - lease parameters tftp file-Vee7a9a364ea87600.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-27 18:33:24.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-29 12:09:37.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-30 12:32:51.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-30 12:32:51.00 notice DHCP Renew - lease parameters tftp file-Vee7a9a364ea87600.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-31 10:59:40.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-03 11:33:25.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-05 08:43:45.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 09:06:24.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Hope someone can sort out the problem for me.
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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 5 of 6
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Re: No upload speed on wired connection

Hi Paul-Cope,

Thanks for posting, your Hub stats look fine and checking your service this end all looks in good health, no obvious issues on the upstream side of things to explain slow speeds in that direction.

Strange that it's only on issue with a wired connection, if problems remain ongoing it would be helpful if you're able to test on any additional device or try a different ethernet cable and in other ports on the Hub.

Keep us posted.

 

 

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Roger_Gooner
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Message 6 of 6
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Re: No upload speed on wired connection

As the OP can upload on WiFi but not on wired the problem is not with VM. His device is most likely at fault. If it's Windows, try uninstalling the network adapter by by entering "Device Manager" into the search field, expand the "Network Adapters", right-mouse click on the adapter and uninstall, now reboot to reinstall.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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